Is Qantas Cash full of bugs?

17 replies

paa

Member since 21 Dec 2012

Total posts 43

Is Qantas Cash full of bugs?

Have others had problems using Qantas Cash? I tried it for the first time on a recent trip. Loaded HKD, EUR and GBP before leaving, all in one transaction. First transaction was in Hong Kong using HKD and was declined. Tried again in case PIN entered incorrectly and declined again. Checked website, it had declined but put a hold on GBP funds. Later that day tried another purchase in Hong Kong in HKD. It debited against GBP rather than HKD, and charged a conversion fee. The HKD balance was greater than the transaction amount, so there was no reason for it to even consider using the GBP. All other transactions from that point onward had the same problem, debiting against the wrong currency and charging conversion fees. Rang Qantas Cash from Paris to be told yes it all looks wrong, but nothing they can do (outsourced call centre not related to the bank providing the card), and that I had to lodge a dispute form for each incorrect transaction and either fax or scan and email the dispute form and all the receipts. Not exactly convenient from a paris hotel.

I stopped using it immediately and used my other cards. To me this is a product with critical bugs and is simply unusuable.

gumshoe

Member since 04 Nov 2012

Total posts 61

Tried ANZ travel card trip to USA had same problems as above and had to pay for call back to OZ, May last used the Q Cash card in 4 Euro countries no probs at all.

SeatNextToYours

Member since 12 Mar 2014

Total posts 115

I've had a recurring problem where I'm declined at P.O.S. due to card having "expired", despite having up to a year's validity remaining. Wouldn't want to be in a situation (particularly overseas) where it was the sole means of payment available.

reno

Qantas - Qantas Frequent Flyer

Member since 20 Sep 2013

Total posts 316

If your declined and expired ..get over it ..get a card that works!

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

Why would you use this card you have to transfer funds into it ,it's like paying for something in advance ,stick to your normal credit card and pay the full amount when due each month.

gumshoe

Member since 04 Nov 2012

Total posts 61

To obtain QFF pionts by using it on purchases.

paa

Member since 21 Dec 2012

Total posts 43

Thats what I fell back to. This was the first time I tried a travel card, and to be honest it will probably be the last.

Even ignoring the failure of the card to post transactions correctly, the hassle of transferring money and managing the card for me is simply not worth the trouble for the small gains in conversion fees and atm fees compared to using my regular visa/amex combination linked to my savings.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

There is a lot to be said for organisations who focus on excelling in their core services.

I suspect the KPI of Qantas middle managers/executives may have gone askew for them to be taking their eyes off core services and focusing it instead on these type of ancillary services.

gumshoe

Member since 04 Nov 2012

Total posts 61

If there is an airline not focussing on its core business it has to be QF, they never stop making poor continual changes, this cash card is just anothe ina long line, really no better than many others.

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

Has GBP been set as your default currency?

paa

Member since 21 Dec 2012

Total posts 43

No, default is set to AUD.

Rhinojames

Qantas - Qantas Frequent Flyer Platinum

Member since 09 Jun 2011

Total posts 63

Have used it a number of times overseas, with different and multiple wallets in the past year without issue.

reno

Qantas - Qantas Frequent Flyer

Member since 20 Sep 2013

Total posts 316

May be the Australian dollar!

paa

Member since 21 Dec 2012

Total posts 43

Robert, In the next day or so I will post a question/comment about the QF flight I came home on - which I have lodged 'feedback' with QF customer care about and await a response. That one will really give you something to fire up about!

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

You may not get a response for several weeks. I submitted a feedback report for something in late July. I got the call this morning.

I did get compensated quite nicely, though.

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