Qantas - Qantas Frequent Flyer
Member since 21 Oct 2013
Total posts 18
Recently when in Europe Etihad emailed me twice with a change of flight time ex CDG to SYD. The change meant I would have arrived into AUH after my connecting flight. I emailed Etihad but have had no response. Is this normal ? I went and bought another fare in order to get home on time. What do airlines normally do in these cases? Not happy at all with Etihad.
Member since 23 May 2012
Total posts 36
Yes this is normal, but only with EY! It happened to me three times within the last 3 weeks. Call Etihad, explain that their changes do not work and they will reissue the ticket. In your case I would write to them explaining what happened and seek reimbursement of your return flight.
Member since 07 Oct 2012
Total posts 761
Where these flights on seperate bookings? If you were flying EY all the way through and they have changed the flight time, then they will need to reaccomodate you. No need to buy another ticket.
If you had two seperate tickets, it may be different story.
The ticket was issued as one with connections by Virgin Aust.
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