Virgin Australia - Velocity Rewards
Member since 08 Jun 2014
Total posts 88
Code Shared KLM Flights
I'm flying with code shared KLM flights to AMS in a few weeks. PERTH to AMS via CGK. First leg to CGK is Garuda. CGK to AMS states on itinerary, Garuda operated flight, Marketed by KLM yet when I contact KLM and Garuda, I cannot select any seat. One says contact the other.. KLM are locked out of seat charts.
I then have a return flight from AMS to CDG (Paris) then CDG to KUL.
CDG to KUL Both are operated by Air France, Marketed by KLM. I've contacted both airlines to select a seat. KLM have stated as it's a code shared flight they don't have access to seating arrangements... AF say the same... Now my KUL to Perth flight with MAS... i'm working on that. Seems I can select a seat i.e. Emergency Exit/Leg room at a cost. No worries. And yes I'm flying Economy sadly... Any advice on why this is all happening? Is it normal on Code-Shared flights? I'm stumped... KLM are saying when I arrive at Perth airport to ask for seats... KLM have economy comfort seats but I'm afraid they will be taken with people still booking the flight between now and departure..
Member since 21 Apr 2012
Total posts 2,059
Sounds to me like KL,AF, GA, MH are all using different booking systems.
Try calling the airline whom you are ticketed with and ask for the PNR for the respective airlines who you are flying with (airline operating the flight).
Then call those airlines and quote their respective PNR for your booking. They should then be able to locate the reservation in their system and assign seating (assuming you have the right status etc. - most airlines these days limit seat selection to top-tier frequent flyers or people booked in more expensive seats).
If i booked through an agent.... called Skiddoo?
What does PNR mean?
PNR = Passenger Name Reservation, is a series of numbers and alphabets that makes up your booking reference number. This is different from your ticket number, which is numerical.
First up, identify your ticket number. The first 3 digits of the ticket number preceeded by a hyphen will denote the airline that issued you your ticket. Google "ticket number XXX which airline" to help you identify.
Then call that airline and request the PNR for all the operating carriers in the booking.
Next question is, has anyone flownthe long haul flight from Jakarta to AMS with KLM or return from Paris to KL with Air France?
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Code Shared KLM Flights
I'm flying with code shared KLM flights to AMS in a few weeks.
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