Qantas is pathetic.

23 replies

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

  • Customers who are deaf or who have a hearing or speech impairment can call Qantas for information and reservations via the National Relay Service, 24 hours a day, 7 days a week.
  •   - TTY users phone 133 677 (or +61 7 3815 7799 if calling from outside Australia) then ask for
    13 13 13.
    - Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for 13 13 13.
    - Internet relay users connect to the NRS (see relayservice.com.au for details) then ask for 13 13 13.

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

A simple search via google yielded the following result:

  • Customers who are deaf or who have a hearing or speech impairment can call Qantas for information and reservations via the National Relay Service, 24 hours a day, 7 days a week.
  - TTY users phone 133 677 (or +61 7 3815 7799 if calling from outside Australia) then ask for
13 13 13.
- Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for 13 13 13.
- Internet relay users connect to the NRS (see relayservice.com.au for details) then ask for 13 13 13

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

Ok, point made on slow response by e-mail just when I was writing my comment....

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

Out of interest... what was the award and route, and how many points were deducted?

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

I'm sure you are trying to be helpful, but I'd rather not go into the details here.

spinoza

Member since 01 Feb 2012

Total posts 219

I'm on your side wilsoni. Ok, so some people are saying you might get a better response via the phone, but that's besides the point. You have to answer emails faster than 2 weeks, and if something cannot be done via email, it should be explained why, and they should make the effort to call you, especially if you have status.

I can say that they definitely do any of those things, even with Platinum. I had a missing points claim; Qantas failed on many counts, then when I emailed them about it, they put all the impetus on me to rectify their (many) failures. 

Inability to response to emails and saying you can't deal with things over email doesn't really cut it in this day and age. 

spinoza

Member since 01 Feb 2012

Total posts 219

and the reason I prefer email is because I don't like to waste my time dealing with peripherial issues like QFF issues in my life. I hate having to do ANYTHING to fix their mistakes, but when I do, I can send off an email any time of night and not have to put on hold, etc. 

If my boss emailed me a request to do something then I just ignored it for 2 weeks I would deserve to get fired.

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

I'm off air until tomorrow. Thanks to all. I'll login again for any updates.

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

Perhaps I should reveal - I was Platinum, then Gold, now Silver. The reason? Travelling with other carriers (EK mainly) of late because QF has been been a basket case for a while now. So, can agree that Plat gets no better treatment than anyone else - it happened to me too.  I'm now trying to use up QF 750,000 miles so I can wash my hands of the whole sorry bunch.

Hi Guest, join in the discussion on Qantas is pathetic.

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