I was calling Cathay a few or so ago. Waited 25-30 min. Got through to someone said hello and the line cut out. Another 30 min later was able to speak to someone.
The call back service is surprisingly good and I've always gotten a call back in 15 to 20 minutes. (I'm 'QC Bronze' so they're not giving me any preference on the phones anyway).
As someone who's worked with this technology behind the scenes I'd suggest you fell into one of the many holes of no progress whereby the technology can keep adding you to the back of the queue.
This situation isn't unique to Qantas...Try calling a telco? try calling Australia Post?
It would seem from the comments from other posters that the call back service is the way to go...
A Premium customer is Buisness and first class passengers then FF who yes have a seperate line or airline picks up that by your registered Mobil number.at present a first class passenger paying up to $32,000 for 2 people to London gets put on hold ,I don't think that is right.the majority of FF gold and platinum fares are paid by companies anyway.and yes you become gold after one return 1st class trip.
sdtravel
sdtravel
Qantas - Qantas Frequent Flyer
Member since 18 Jun 2015
Total posts 81
I was calling Cathay a few or so ago. Waited 25-30 min. Got through to someone said hello and the line cut out. Another 30 min later was able to speak to someone.
Jono
Jono
Qantas - Qantas Frequent Flyer
Member since 25 Jan 2013
Total posts 108
The call back service is surprisingly good and I've always gotten a call back in 15 to 20 minutes. (I'm 'QC Bronze' so they're not giving me any preference on the phones anyway).
markpk
markpk
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 456
Serg,
As someone who's worked with this technology behind the scenes I'd suggest you fell into one of the many holes of no progress whereby the technology can keep adding you to the back of the queue.
This situation isn't unique to Qantas...Try calling a telco? try calling Australia Post?
It would seem from the comments from other posters that the call back service is the way to go...
Merc25
Merc25
Qantas - Qantas Frequent Flyer
Member since 29 Jun 2013
Total posts 317
Other airlines ask if you are a premium customer and you get through straight away,so why doesn't Qantas
markpk
markpk
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 456
Qantas does. The number for Platinum FF's is different to Gold FF's - I just checked my LTG card and my Platinum card.
This is further validated via the entry of your FF number
Merc25
Merc25
Qantas - Qantas Frequent Flyer
Member since 29 Jun 2013
Total posts 317
A Premium customer is Buisness and first class passengers then FF who yes have a seperate line or airline picks up that by your registered Mobil number.at present a first class passenger paying up to $32,000 for 2 people to London gets put on hold ,I don't think that is right.the majority of FF gold and platinum fares are paid by companies anyway.and yes you become gold after one return 1st class trip.
Vegolactoovoglutenfree
Vegolactoovoglutenfree
Qantas - Qantas Frequent Flyer
Member since 22 Nov 2019
Total posts 6
Two hours