Long time on hold for Qantas

21 replies

sdtravel

Qantas - Qantas Frequent Flyer

Member since 18 Jun 2015

Total posts 81

I was calling Cathay a few or so ago. Waited 25-30 min. Got through to someone said hello and the line cut out. Another 30 min later was able to speak to someone.

Jono

Qantas - Qantas Frequent Flyer

Member since 25 Jan 2013

Total posts 108

The call back service is surprisingly good and I've always gotten a call back in 15 to 20 minutes. (I'm 'QC Bronze' so they're not giving me any preference on the phones anyway).

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 431

Serg,

As someone who's worked with this technology behind the scenes I'd suggest you fell into one of the many holes of no progress whereby the technology can keep adding you to the back of the queue.

This situation isn't unique to Qantas...Try calling a telco? try calling Australia Post? 

It would seem from the comments from other posters that the call back service is the way to go...

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

Other airlines ask if you are a premium customer and you get through straight away,so why doesn't Qantas

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 431

Qantas does. The number for Platinum FF's is different to Gold FF's - I just checked my LTG card and my Platinum card. 

This is further validated via the entry of your FF number

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

A Premium customer is Buisness and first class passengers then FF who yes have a seperate line or airline picks up that by your registered Mobil number.at present a first class passenger paying up to $32,000 for 2 people to London gets put on hold ,I don't think that is right.the majority of FF gold and platinum fares are paid by companies anyway.and yes you become gold after one return 1st class trip.

Vegolactoovoglutenfree

Qantas - Qantas Frequent Flyer

Member since 22 Nov 2019

Total posts 2

Two hours

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