United Airlines - Mileage Plus
Member since 17 Feb 2016
Total posts 29
Hi all, I had an interesting experience flying SQ Syd-Sin this week. I checked in on my Y class booking and was handed a J class boarding pass..not bad eh? . WRONG ! During my flight I purchased some duty free and was informed that my PPS membership discount had been applied.(Im KF Gold not PPS) Later I checked my boarding pass to discover that someone else PPS Club number hd been recorded on my trip..I wasn't that concerned until I tried to check into my return flight (today) to discover that it had been cancelled due to my 'no show' on the outbound Syd- Sin leg. So whilst the J class upgrade was most welcomed I guess karma got me as I have struggled to get my original flight reinstated..so if anyone was flying Syd- Sin on Monday July 11th as is missing some PPS points I don't have them ! Has this happened to anyone else and more importantly how does this happen ?? (predictably SQ have retreated behind a wall of ' don't know' ) ...
Qantas - Qantas Frequent Flyer
Member since 23 Oct 2013
Total posts 767
Do you still have the outbound boarding pass? Singapore Airlines boarding passes have the E-Ticket number printed on the boarding pass so you should be able to figure out what happened to your ticket by getting someone to look that up. You may also be able to prove via passport stamps or something like that.
At least you've got home and didn't have to fork out anymore. I've heard of stories on Swiss Airlines where a boarding pass hasn't been scanned on the outbound flight which has in turn canceled the return flight. The passengers have then been forced into buying a second ticket to get home and when they later contacted the Swiss customer service team didn't get much help or a refund.
Hi henrus, you are almost spot on. there was a person travelling on the next flight with the same name and they thought I was him asking to be moved up to the earlier flight. Fortunately they realised the error some hours later and my namesake was not inconvenienced at all.
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
Hi Guest, join in the discussion on
Incorrect Kris Flyer number applied to my boarding pass
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