I was booked to fly QF 133 from MEL to CHC on the 27 March, which has been cancelled. I was automatically shifted onto the midday dept (instead of 7pm), which is not convenient as i have work that day. I rang the call centre (Im platinum member for context) and told i can otherwise get the QF133 the following day (miss a whole day)
I requested to fly on the red eye to auckland and connect on JQ to CHC or fly the following morning direct to queenstown via sydney(Final destination, was meant to be driving down with a friend from CHC).
I was told that both these options would cost additional money as the fares are more expensive, (in the order of 500 for zqn or 200 for the jq option. I personally don't think they should be charging me for this change, any advice?
Given QF is responsible for the cancellation, you’re right to expect some resonable flexibility for their part, especially in view of your status. The alternatives you’re seeking are entirely reasonable, in my view.
In these situations, it’s best not to be a shrinking violet. I suggest you call up again and be forceful and clear around your expectations. Seek to escalate to a manager if the Philippines-based call centre staffer proves unhelpful.
They are correct you are asking for extra routing which costs more every time. Sure status will help out and get you perks in certain times but it's a bit rich expecting them to waive any extra fees just because you are platinum.
I don’t see how status should effect QF response, wouldn’t a bronze of silver flyer also be subject to the same inconvenience, how is their inconvenience of any less value than a platinum.
Given QF is responsible for the cancellation, you’re right to expect some resonable flexibility for their part, especially in view of your status. The alternatives you’re seeking are entirely reasonable, in my view.
In these situations, it’s best not to be a shrinking violet. I suggest you call up again and be forceful and clear around your expectations. Seek to escalate to a manager if the Philippines-based call centre staffer proves unhelpful.
Please - there's no need for racism in your comment. The call centre is in Hobart isn't it?
There should be no extra charge for the added sector. In the past have had my HKG-MEL cancelled and was rerouted through SYD at no extra charge. Similarly LAX-MEL was rerouted through BNE with no charge given Qantas was at fault. I’d call up and ask again. Good luck!!
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Qantas cancelled flight advice
jrfsp
jrfsp
Qantas - Qantas Frequent Flyer
Member since 04 Mar 2014
Total posts 105
Bit of advice required please
MarkJohnSon Banned
MarkJohnSon Banned
Member since 19 Jan 2018
Total posts 41
Given QF is responsible for the cancellation, you’re right to expect some resonable flexibility for their part, especially in view of your status. The alternatives you’re seeking are entirely reasonable, in my view.
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
They are correct you are asking for extra routing which costs more every time. Sure status will help out and get you perks in certain times but it's a bit rich expecting them to waive any extra fees just because you are platinum.
GBRGB
GBRGB
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 292
I don’t see how status should effect QF response, wouldn’t a bronze of silver flyer also be subject to the same inconvenience, how is their inconvenience of any less value than a platinum.
Steve987
Steve987
Member since 23 Feb 2015
Total posts 268
I agree they should be flexible. I also agree they should be flexible for everyone!
dm12
dm12
Member since 08 Feb 2018
Total posts 200
Please - there's no need for racism in your comment. The call centre is in Hobart isn't it?
rckjiang
rckjiang
Member since 16 Jun 2017
Total posts 40
There should be no extra charge for the added sector. In the past have had my HKG-MEL cancelled and was rerouted through SYD at no extra charge. Similarly LAX-MEL was rerouted through BNE with no charge given Qantas was at fault. I’d call up and ask again. Good luck!!