Qantas - Qantas Frequent Flyer
Member since 04 Mar 2014
Total posts 79
Bit of advice required please
Member since 19 Jan 2018
Total posts 41
Given QF is responsible for the cancellation, you’re right to expect some resonable flexibility for their part, especially in view of your status. The alternatives you’re seeking are entirely reasonable, in my view.
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
They are correct you are asking for extra routing which costs more every time. Sure status will help out and get you perks in certain times but it's a bit rich expecting them to waive any extra fees just because you are platinum.
Member since 21 Jan 2014
Total posts 246
I don’t see how status should effect QF response, wouldn’t a bronze of silver flyer also be subject to the same inconvenience, how is their inconvenience of any less value than a platinum.
Member since 23 Feb 2015
Total posts 258
I agree they should be flexible. I also agree they should be flexible for everyone!
Member since 08 Feb 2018
Total posts 103
Please - there's no need for racism in your comment. The call centre is in Hobart isn't it?
Member since 16 Jun 2017
Total posts 36
There should be no extra charge for the added sector. In the past have had my HKG-MEL cancelled and was rerouted through SYD at no extra charge. Similarly LAX-MEL was rerouted through BNE with no charge given Qantas was at fault. I’d call up and ask again. Good luck!!
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