Qantas - Qantas Frequent Flyer
Member since 01 May 2017
Total posts 11
Virgin Australia - Velocity Rewards
Member since 13 Nov 2015
Total posts 83
The page on Qantas' website about International Classic Upgrade Rewards states this:
Member since 05 May 2016
Total posts 313
When you get on to an agent who doesn't know what they're talking about you should HUACA (Hang Up and Call Again).
Member since 08 Jun 2017
Total posts 29
It is no longer necessary to reconfirm with QF about pin change. It happened to me last time, called QF, the agent had no idea what i was talking about. I got my upgrade. The key is to check if the upgrade request is still there. Cheers.L
So after the 5th time calling I finally got someone that knew what I was talking about. He said that notifying them of a PIN change is no longer required with the new system. Furthermore that as long as the request is in the system (He confirmed this) the upgrade will be processed. Cheers Guys
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Intentional Upgrade - Changed Pin
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