Qantas Frequent Flyer - phantom availability

4 replies

newbieADL

Qantas - Qantas Frequent Flyer

Member since 07 Jul 2015

Total posts 55

Hi all - I spent the best part of two hours working out a dream itinerary that included Asia, Africa, South America and to my surprise, I was able to locate available Classic Reward space in business/first on each leg.


Unfortunately despite getting to the payment page, I received an 'unspecified error' and was unable to submit the booking.

I called the QFF centre and they advised that my final leg, although it showed on their website, was 'phantom availability' and it couldn't actually be booked. When I asked for alternatives it was pretty much 'too bad' as there was no availability to get me home on my required dates, despite checking multiple cities/routing.

Has anyone else had experience with this and how to avoid? And is there a better place to search than the Qantas site to avoid these issues?

NQflyer

Qantas - Qantas Frequent Flyer

Member since 02 Jun 2015

Total posts 47

Yes, it’s very frustrating.

worldwanderer

Qantas - Qantas Frequent Flyer

Member since 13 Jan 2017

Total posts 17

Its frustrating and can be time consuming (I recently booked a 13 sector RTW).

Every airline's site has its good bits and its failings. I have not found a single site that gets it right in a user friendly easy way every time.

The Qantas site is pretty good most of the time, especially with the "month" view, but occasionally gets it wrong and not all availablility is evident, especially on obscure or less common routings.

The best site by far I have found to determine actual availability on one-world redemptions on an individual sector basis is the BA site. However it can be a bit user "unfriendly" in that it only presents week by week and then you have to manually step through day by day.


To plan a complex multi-sector routing. (e.g. RTW) best to get out a pen and paper and plan and check each sector one by one and then use the Qantas "multi-sector" tool to try and enter the whole trip. If it fails and you know the seats exist by using the BA site or other carrier's site, then call Qantas and tell them and they will book it for you without a "manual assistance" penalty.

Joe

Member since 03 May 2013

Total posts 96

I hate the Qantas site when it show availability in J only to click on the little 'i" for it to say "your flight from Sydney to London will be in economy" but the LHR-MAN or LHR-AMS is in J. Very misleading and still charging premium points!

Last editedby Joe at Jun 13, 2018, 05:52 PM.

elchriss0

Virgin Australia - Velocity Rewards

Member since 13 Jan 2015

Total posts 80

I hate the Qantas site when it show availability in J only to click on the little 'i" for it to say "your flight from Sydney to London will be in economy" but the LHR-MAN or LHR-AMS is in J. Very misleading and still charging premium points!
Last edited by Joe at Jun 13, 2018, 05.52 PM.

Yea that's the biggest bullshit ever

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