8 replies

ian62

Qantas - Qantas Frequent Flyer P1

Member since 23 Aug 2014

Total posts 17

SQ 318 21/6 - full F fare

Was told only one portion of caviar had been loaded for a full (x4) F cabin and someone else had requested it
The caviar service used to be a hallmark of SQ F
Disappointed

russell

Qantas - Qantas Frequent Flyer

Member since 04 Nov 2011

Total posts 193

First world problems....

mannej

QF

Member since 21 May 2014

Total posts 169

First world problems....

Considering how much one may pay for F, I disagree

daft009

Member since 09 Jul 2016

Total posts 19

That's a daytime departure as well.

Wonder why?

I just departed FRA at lunchtime on SQ25 and everyone was served caviar as the second course in suites

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

First world problems....

Hardly

ian62

Qantas - Qantas Frequent Flyer P1

Member since 23 Aug 2014

Total posts 17

Thanks for the feedback

After a few assertive emails, SQ have graciously apologised for the error in loading the caviar, the F single malt and the ice cream part of the Japanese dessert for that flight.
Their initial response was that the caviar wasn't loaded because i'd ordered BTC and that this automatically "erases" the caviar from the standard menu for the passenger.

BatteryBen

Member since 08 Aug 2017

Total posts 46

Thanks for the feedback
After a few assertive emails, SQ have graciously apologised for the error in loading the caviar, the F single malt and the ice cream part of the Japanese dessert for that flight.
Their initial response was that the caviar wasn't loaded because i'd ordered BTC and that this automatically "erases" the caviar from the standard menu for the passenger.

That’s good to understand. Thanks. My work pays my regular (never First!!!) travel and I pay my own way in First for exactly that experience so I would have been ropable in your situation.

mushmush

Singapore Airlines - The PPS Club

Member since 14 Nov 2013

Total posts 40

Thats interesting to hear as on my last 4 legs all in F on the A380 not once was caviar served and i did not use book the cook except once when i ordered the lobster thermidor. Could they cost cutting i wonder?

ian62

Qantas - Qantas Frequent Flyer P1

Member since 23 Aug 2014

Total posts 17

The logic (if any) may be hard to understand, a bit like the major design flaw with the "forced to sleep on your side at an angle that many find uncomfortable" in many of the new J class seats

I flew a "dinner" flight from Sydney to Singapore 2 weeks ago with 2 out of 4 paid passengers on the 777-300ER
The appetiser was caviar or scallops
Only one order of scallops was loaded and 3 of caviar!!
If I had not wanted the caviar, the scallops would have been unavailable, leaving me with no appetiser
Their PR flogs the "customer demand" mantra to explain these types of issues
As always, the staff were stellar - there has been a huge improvement in warmth, humour and engagement

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