After a few assertive emails, SQ have graciously apologised for the error in loading the caviar, the F single malt and the ice cream part of the Japanese dessert for that flight.
Their initial response was that the caviar wasn't loaded because i'd ordered BTC and that this automatically "erases" the caviar from the standard menu for the passenger.
After a few assertive emails, SQ have graciously apologised for the error in loading the caviar, the F single malt and the ice cream part of the Japanese dessert for that flight.
Their initial response was that the caviar wasn't loaded because i'd ordered BTC and that this automatically "erases" the caviar from the standard menu for the passenger.
That’s good to understand. Thanks. My work pays my regular (never First!!!) travel and I pay my own way in First for exactly that experience so I would have been ropable in your situation.
Thats interesting to hear as on my last 4 legs all in F on the A380 not once was caviar served and i did not use book the cook except once when i ordered the lobster thermidor. Could they cost cutting i wonder?
The logic (if any) may be hard to understand, a bit like the major design flaw with the "forced to sleep on your side at an angle that many find uncomfortable" in many of the new J class seats
I flew a "dinner" flight from Sydney to Singapore 2 weeks ago with 2 out of 4 paid passengers on the 777-300ER
The appetiser was caviar or scallops
Only one order of scallops was loaded and 3 of caviar!!
If I had not wanted the caviar, the scallops would have been unavailable, leaving me with no appetiser
Their PR flogs the "customer demand" mantra to explain these types of issues
As always, the staff were stellar - there has been a huge improvement in warmth, humour and engagement
Hi Guest, join in the discussion on
SQ caviar service
ian62
ian62
Qantas - Qantas Frequent Flyer P1
Member since 23 Aug 2014
Total posts 27
SQ 318 21/6 - full F fare
russell
russell
Qantas - Qantas Frequent Flyer
Member since 04 Nov 2011
Total posts 232
First world problems....
mannej
mannej
QF
Member since 21 May 2014
Total posts 176
Considering how much one may pay for F, I disagree
daft009
daft009
Member since 09 Jul 2016
Total posts 19
That's a daytime departure as well.
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Hardly
ian62
ian62
Qantas - Qantas Frequent Flyer P1
Member since 23 Aug 2014
Total posts 27
Thanks for the feedback
BatteryBen
BatteryBen
Member since 08 Aug 2017
Total posts 46
That’s good to understand. Thanks. My work pays my regular (never First!!!) travel and I pay my own way in First for exactly that experience so I would have been ropable in your situation.
mushmush
mushmush
Singapore Airlines - The PPS Club
Member since 14 Nov 2013
Total posts 40
Thats interesting to hear as on my last 4 legs all in F on the A380 not once was caviar served and i did not use book the cook except once when i ordered the lobster thermidor. Could they cost cutting i wonder?
ian62
ian62
Qantas - Qantas Frequent Flyer P1
Member since 23 Aug 2014
Total posts 27
The logic (if any) may be hard to understand, a bit like the major design flaw with the "forced to sleep on your side at an angle that many find uncomfortable" in many of the new J class seats