Member since 17 Apr 2013
Total posts 63
I know this is early well here in Singapore (almost 5am). Was about to check in online for my flight tonight at 9:10pm (QF82 Sin-Syd) & saw that my flight has been cancelled & rebooked for the same flight next day 24hr later. Glad I logged in as I haven't received an email or text message stating this cancelation.
Since this is my actual first time that a flight has been cancelled and rebooked 24hrs later, I just wanted to ask what kind of compensation would I be entitled too? I'm not a greedy person nor too pushy when it comes to this however I was really hoping to get back asap as my plan was to get off the plane at 7am and start my shift at 12midday.
Since this is a long delay (24hrs - rebooked on same flight next day 9:10pm), I'm assuming they will provide me with hotel accommodation?
Is there anything else I can ask for in this instance? Such as rebook me on say BA flight which leaves 7:25pm? Or can I accept this change of rebooking for the next day and ask for a qantas voucher of say $200-300 or some points on my frequent flyer account if worse comes to worse and they are unable to book another flight elsewhere?
Your thought and previous experiences of requesting a different flight/carrier or voucher ect would be greatly appreciated as again this is my 1st time that I have been delayed quite extensively...
(P.S > Is it normal for Qantas not to email me/text about the cancelation? Not a big deal but surprising as I didn't know till I was about to do online check-in)
Member since 31 Mar 2014
Total posts 244
My recommendation would be to stop waiting and call them ASAP if you want to be moved onto an earlier flight such as the BA flight. The longer you wait, the more that flight will fill up with people who have called immediately.
Qantas - Qantas Frequent Flyer
Member since 04 Mar 2014
Total posts 101
Yes i would call up and ask if there is space on the other QF flight or BA, or ask to re routed via BNE, MEL etc, having status will help but essentially first come first served
Member since 25 Nov 2016
Total posts 93
I was due to fly out of SIN on Tuesday 7 August QF2 at around 7:30pm. Flight was put back to 7:30am on Wednesday 8 August. I managed to get on QF82 initially at 7:30pm, then 9:30pm then 12:15am on Wednesday the 8th. I was just glad to be on a plane. Who knows how long passengers waited for QF2. Lounge wasn't over full as passengers stayed in hotels. I was told QF2 out of London was cancelled for 24 hours. Some passengers were diverted via Perth to return to Sydney. One rumour was there wasn't enough crew levels out of London but how knows. Compensation for the delay? Travel insurance usually covers those areas, extra expenses or maybe a short stay airport hotel. Good luck and let us know how you went with compensation. I was texted the changes by Qantas and also I saw the flight changes on the Qantas app.
Member since 11 Dec 2017
Total posts 125
Any changes and cancellations out of Europe attract hefty compensation rates due to EU261 legislation - very easy to arrange too!
Member since 17 Sep 2015
Total posts 73
Yes, normally (assuming there are rooms spare in Singapore) Qantas will put you in an hotel and give you meals plus transportation (bus or taxi, never train even though it might be quicker) to and from the hotel. Be assertive and ask: if necessary, speak to a supervisor. Let us know how you got on.
Member since 10 Apr 2016
Total posts 4
Previously economy would be put into the Carlton Hotel and business into Sheraton. They also arranged coach to and from. That was some time ago! I fly out of Singapore a lot and for the last couple of years they have not experienced the issues that previously was common. Appears now that the A380s are back and they are pushing the schedules harder that this will again be common.
Sounds like you are on quite an adventure Benjie, I wish you well on your journey. Keep us informed
Member since 20 May 2013
Total posts 22
Yeah, just call Qantas Frequent Flyer call centre, explain the situation and they'll credit you the points/status credits from your original booking. I did this when QF2 was delayed in May and I was rebooked onto EK (with an EK flight number) - the points/status credits for my original flight came through a few days after I called.
Member since 21 May 2014
Total posts 176
E-mail [email protected]
Attach your original e-ticket and boarding passes
Mention that you are requesting your Original Routing Credits as you were in-voluntary moved onto the BA flight due to the extended QF delay and you want the wants and SC credit as per the booked rate.
Virgin Australia - Velocity Rewards
Member since 19 Feb 2014
Total posts 90
You'll probably find in the contract upon booking the flight, that they have little to no obligation about getting you to your destination on time, just that they are to carry you at some point to your intended destination. Of course it's in both parties' interests that the flight leaves and arrives on time.
Member since 16 Nov 2011
Total posts 53
Never had an issue with a full service airline like Qantas providing accomodation and meals when I have been delayed. Never had the need to claim on insurance.
Member since 02 Jul 2011
Total posts 835
You will definitely get Original Routing Credit, but i doubt be able to double dip as both are oneworld.
Hi Guest, join in the discussion on
Qantas flight QF82 Singapore-Sydney cancelled - compensation?
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox.