Member since 11 Apr 2018
Total posts 13
1. You being unable to start or finish the trip because of the death, sudden serious Illness or serious Injury
arising before or during the trip of:
a. you; or
b. a member of your travelling party; or
c.o of a relative, who is a resident in Australia or New Zealand.
The following conditions apply:
a) the death has occurred or the Illness or Injury requires hospitalisation or confinement; or
b) you or a member of your travelling party are certified medically unfit to travel by a Medical
c) in the case of a Mental Illness,
i. a diagnosis has been made by a Medical Practitioner; and
ii. the diagnosed individual has been assigned a Mental Health Treatment Plan; and
iii. the Mental Illness prevents you from travelling.
2. You are unable to start or finish the trip because of the death, sudden serious Illness or serious Injury
arising before or during the trip of a business partner or co-worker. But before we will cover you, you
must provide us with proof that the business partner or co-worker’s absence due to death, sudden
serious Illness or serious Injury made the cancellation or ending of the trip necessary and you have
written confirmation of that fact from a senior representative or director of the business.
3. Cancellation or restriction of pre-paid scheduled public transport services caused by severe
weather, natural disaster, riot, strike or civil commotion. You must have done everything reasonable to
avoid the expenses. You must also get the carrier’s written confirmation of your claim.
4. Your pre-paid accommodation being destroyed or uninhabitable due to severe weather or natural
disaster and no alternative equivalent accommodation is available in the vicinity. You must have done
everything reasonable to obtain alternative accommodation. You must also have written confirmation of
your claim from an official of the hotel or government body where the incident took place.
5. A member of the travelling party being required to do jury service or being confined in compulsory quarantine.
6. You being involved in a motor vehicle, railway,air or marine accident. You must have written confirmation
of the accident from an official body where the accident happened.
7. Loss(excluding Government confiscation)of your passport, travel documents or credit cards.
8. A member of your travelling party who is a full time student being required to sit supplementary examinations.
9. A member of your travelling party being made redundant from full time usual employment in Australia.
10. The cancellation of pre-arranged leave for full time employees of the police, fire, ambulance or
11. Your normal place of residence in Australia being destroyed or rendered in secure due to a natural disaster.
12. The cancellation of a wedding, conference, pre-paid concert, course, tuition or sporting
event and the sole purpose of the trip is to attend that wedding,conference,
concert, ,course, tuition or sporting event.
13. A member of your travelling party being affected by any form of insolvency,
administration or bankruptcy of their employer.
14. A tour operator or wholesaler cancelling a tour because there are not enough people
to begin or complete the tour. Cover is limited to the pre-paid cost of the airline
tickets purchased to reach the departure point of the tour.
Qantas - Qantas Frequent Flyer
Member since 02 Apr 2017
Total posts 164
I do it if there's a good points bonus. All of my claims have been paid - but all for damaged luggage. They have also in the past insured me for trips into North Korea which my usual provider doesn't do, and paid out for claims I made there. I would ask Qantas/QBE for the missed connection coverage, it might be covered under section 3 - "restriction" seems vague.
Travel insurance direct is my preferred provider, mainly because they outline very, very clearly what they pay for, and its pretty generous. They have always paid for missed connections, in some cases they've paid extremely generously, where I have chosen more expensive hotels due to location near the airport.
Member since 28 Oct 2011
Total posts 210
Hi Guest, join in the discussion on
Qantas (QBE) travel insurance - is there a better option?
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