Qantas - Qantas Frequent Flyer
Member since 29 Jul 2014
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Member since 19 Apr 2012
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Member since 21 Jan 2014
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Member since 11 Oct 2014
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I am presuming that you / your wife is using the Android version of the QF mobile app, where reports of the same issue have been commonplace for the past 12 months or so. It also explains why this app is rated 2.9 out of 5 .. and possibly one of the poorest rating of all Android mobile airline apps
For some unknown reason, QF has a consistent problem with developing mobile Android apps. The Qantas Cash app regularly attracts complaints about persistent login as well. Whether this is due to outsourcing development of these apps (which I suspect) or just an inability to understand Android is an issue that is inflicted on most Android users. For some reason, the Apple versions of these programs don't attract the same criticism. Problem is however, that Android has the far larger market share.The only options are: 1) Lodge an appropriate review on the Google Play Store, under the Qantas app. 2) Email the developer direct -- this is in the 'About' section of the app. 3) Make a formal email / phone or web complaint to Qantas Customer Care.
BTW. QF does allow international on-line checkin. I do it regularly. However, you may have to present at a Check-In counter for certain functions, particularly if you are seated in in an exit row etc. Some airlines will allow OLCI on a mobile device, some do not.
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Qantas App - online log in problem
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