Get unlimited inflight Internet with 28 airlines for $15/month

By Chris Chamberlin, September 29 2017

Note: Despite the information supplied and publicised by CPHTravelWiFi and iPass, and successful inflight testing on selected airlines, a number of Australian Business Traveller readers have experienced issues with this service. If you experience any problems, contact CPHTravelWiFi for assistance or to request a refund.


Inflight Internet access can be horridly expensive, but you can escape those sky-high costs by taking out a global WiFi subscription which unlocks unlimited Internet aboard 28 airlines from just $15 per month.

That's right: your connection is unlimited when it comes to both how long you spend online and how much data you use.

This deal covers the following airlines which ply the Australian skies:

  • American Airlines
  • Cathay Pacific (Airbus A350 flights)
  • Delta
  • Etihad Airways
  • Japan Airlines
  • Malindo Air (Boeing 737-900ER flights only)
  • Singapore Airlines (Boeing 777-300ER, Airbus A350 and A380 flights only);
  • and United (‘selected flights’, eventually to be 'all flights').

Other international airlines covered include Qantas partners Aer Lingus, Airberlin, Alaska Airlines and WestJet, and Virgin Australia partners Air Canada (North American flights only), Alitalia, Hainan Airlines, Virgin America and Virgin Atlantic.

Rounding out the list: Aero Mexico, Air Austral, Air Serbia, Austrian Airlines, Eurowings, GOL Airlines, Kenya Airways, KLM, Level, Lufthansa and SWISS.

How does it work?

It's a simple two-step process.

1. Subscribe to the ‘CPHTravelWiFi’ service provided by Copenhagen Airports – which can be done online, without visiting Denmark;

2. Download a WiFi app for your smartphone or tablet, or a desktop program for Windows or Mac laptops, which gets you connected above the clouds.

While this provides Internet connectivity if you happen to visit Copenhagen Airport itself, the monthly subscription also unlocks access to over 60 million WiFi hotspots globally at no extra charge, including at over 780 other airports, on over 800 trains, at 90,000 hotels and at 50 million business and community locations.

In turn – and here's the real power of this package for the business traveller – the same subscription also gives unlimited access to inflight Internet aboard over 2,700 aircraft from the airlines listed above, via roaming partner iPass – although there's no 'roaming' fee added to your monthly subscription.

You can find out more on the CPHTravelWiFi website, although you may need to change the language to English (click in the top right corner).

CPHTravelWiFi subscription pricing

Four plans are available as follows, which Copenhagen Airports prices in Danish krone.

  • One month pass: DKK109.50 (A$22.05)
  • Two month pass: DKK199 (A$40.05, being A$20.03/month)
  • Three month pass: DKK265.50 (A$53.50, or A$17.84/month)
  • Six month pass: DKK465 (A$93.60, or A$15.60/month)

As you can see, the longer you subscribe, the lower the monthly cost – the best value being the six month pass which works out to be just A$15.60 per month.

That said, even the A$22.05 one-month pass still presents good value, being about the same cost as connecting to a full-priced service on just one flight, but giving you the chance to log-in across multiple flights and airlines, and of course, to test the service before committing to a longer plan.

Just head to the CPHTravelWiFi website, select your plan, create an account using your name, email address and a password, and then complete your credit card billing information. You can choose to be charged in euros rather than Danish krone, but the Australian dollar cost remains roughly the same:

Unfortunately, the service doesn’t accept American Express or Diners Club cards – only Visa and Mastercard – but the savings to be had on your inflight Internet costs should more than outweigh earning fewer points on this purchase.

Before submitting your payment, be aware that the ‘auto renew’ box is automatically checked: you might choose to leave this so if you’re purchasing a longer plan, but if you’re trying the service for one month only before considering a better-value plan, uncheck this box so you won’t be auto-billed again next month.

If you do decide to change or cancel your subscription, this can also be done through the Account section of the same website.

Getting connected in the air

Once you have an active subscription, you’ll need to download the CPHTravelWiFi app for your iPhone or iPad via the Apple App Store, or for your Android device through Google Play.

To get your Windows or Mac laptop connected, follow the instructions in the email you receive when activating your subscription, or visit the Account area of the CPHTravelWiFi website to get started.

Regardless of the device you’re using, you’ll need to do this before your flight while you still have Internet access somewhere else, such as at home, in the office or the airport lounge, so that you can login to the app using the account details you created earlier.

Once the app ‘knows it’s you’, you’re clear to switch your device to flight mode, and once WiFi connectivity becomes available on your flight (usually above 10,000 feet), enable WiFi on your gadget while leaving flight mode active, and then open the CPHTravelWiFi app.

The app will then recognise that you have a valid subscription and that a participating WiFi network is available: click on the prompt, and before you know it, you’ll be online – no credit card or further login required!

If you’re having any difficulty, you can also try connecting to the inflight WiFi network manually in the usual way, before returning to the app and following the prompts to get online.

To top it all off, all four subscription types allow you to connect up to three devices at a time to the Internet: so one subscription could find your smartphone, laptop and tablet all connected to inflight WiFi simultaneously: you don’t have to toggle between them as would when purchasing inflight WiFi the ‘traditional’ way!

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

Kados

Kados

29 Sep 2017

Total posts 1

Chris, is the subscription activated immediately or once you're first logged in?

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

It starts from when you pay for it, so to make the most of your subscription days, it's something you'd do the day before or the morning of your first WiFi-enabled flight.

romaau

romaau

20 Feb 2012

Total posts 66

So I can just connect to the gogo hotspot on the airplane and as long as the app is all set up I should be good to browse away?

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

You follow the prompts within the app to get connected after swtching on WiFi on your device: you don't 'log in' to the hotspot in the normal way because the app handles that, but sometimes you may need to click on the appropriate network from your gadget's WiFi list to initiate the connection, before switching back to your app to complete your authentication.

mspcooper

mspcooper

Qantas - Qantas Frequent Flyer

09 May 2013

Total posts 112

This is hard to believe deal. There will be a crackdown happening soon, you reckon?

KinHo

KinHo

03 Sep 2017

Total posts 51

"... also unlocks access to over 60 million WiFi hotspots globally at no extra charge, including at over 780 other airports, on over 800 trains, at 90,000 hotels and at 50 million business and community locations."

This will be great for me, as I always have no success with the airports' free WiFi. Just end up giving up altogether.


Thank you Chris for this article. Very clear simple instruction.

UpUpAndAway

UpUpAndAway

QF

11 Jul 2014

Total posts 294

How good is that travel hack

sumayya

sumayya

06 Nov 2015

Total posts 5

This sounds really great! However I have a concern as I know Etihad uses T-mobile as their inflight wifi provider.

So would it work with this app without me paying anything extra??


Zac

Zac

Virgin Australia - Velocity Rewards

23 May 2014

Total posts 129

Almost too good to be true - fantastic deal Chris - thank you

Dec540

Dec540

05 Jan 2016

Total posts 4

Has anybody successfully downloaded the desktop program? I've tried on 3 browsers and the page hangs on 'Loading download page for PC and Mac..."

rob747nz

rob747nz

Delta Air Lines - SkyMiles

30 Sep 2017

Total posts 5

No doesn’t work from their page. I’ve sent them a message

*maestro*

*maestro*

16 Dec 2016

Total posts 11

I also have the same problem. I wrote to them on Saturday but haven't heard anything back yet.

rob747nz

rob747nz

Delta Air Lines - SkyMiles

30 Sep 2017

Total posts 5

Has anyone, who actually flies, tried this? Doesn’t work on SQ (773 or 388). ABT page specifically says SQ and these two aircraft types but it doesn’t appear to be true. Both times the app says Connected to OnAir, but is not actually connected to the internet. Neither time does it connect the way the above instructions insinuate, but tried every combo of Wifi/app connection anyway. Curious to hear input from people who actually fly...

@ChrisCh...have you tried this on SQ or are you guessing that it works...?

henrus

henrus

Qantas - Qantas Frequent Flyer

23 Oct 2013

Total posts 714

On SQ it would only work on aircraft that use the Panasonic system rather than OnAir. Some Singapore Airlines 777/A380's use On Air and others don't but all A350 have Panasonic.


Furthering this there are suggestions that the iPass service (which is essentially what this service is) has a limited bandwidth on aircraft and that priority is given to those who have purchased directly onboard instead of with this subscription.

In around 2 months time I'll fly 4 Singapore airlines flights on both the A350 and A380's so I intend to try it out then.

rob747nz

rob747nz

Delta Air Lines - SkyMiles

30 Sep 2017

Total posts 5

Thanks henrus. Would have been useful for AusBT to make that clear, instead of sweeping statements that it works on all three aircraft types!

elchriss0

elchriss0

Virgin Australia - Velocity Rewards

13 Jan 2015

Total posts 581

Hi Henrus, I've also got 4 flights with them coming up in 3 months on a mix of A350, 77W and A330. A330s dont have any connectivity but the others should be good. I know that 1 of the 77Ws is the new cabin with panasonic but unsure of my other 77W flight.

*maestro*

*maestro*

16 Dec 2016

Total posts 11

I tried it yesterday on Lufthansa and couldn't get it to work :(

isdnman

isdnman

06 May 2013

Total posts 11

Also tried on CX A350 not working.

Tried iOS / Android / PC client. None will pass the authentication page. So not sure how it was suppose to work.

fatty

fatty

24 Feb 2015

Total posts 21

Just done 4 flights in 4 days and couldn’t get it to work once. Not ideal.

Fyi - flights were

AA domestic (gogo)

AA international (panasonic)

2x cathay a350 flights (panasonic)

Ended up paying.

mspcooper

mspcooper

Qantas - Qantas Frequent Flyer

09 May 2013

Total posts 112

So where does it actually work guys?

May be admin could update this article/respond to some of the comments about it not working in AA (when the article mentions it works in AA (without exceptions?)

sumayya

sumayya

06 Nov 2015

Total posts 5

Didnt work in Etihad either!!!

romaau

romaau

20 Feb 2012

Total posts 66

Has anyone being successful with this one?

cbourl

cbourl

United Airlines - Mileage Plus

12 Sep 2011

Total posts 110

USELESS!!!! Contacted support for the software for laptop acknowledge they received email then never got back to me! Flights on ANA SIN-NRTZ,NRT-IAD last week - didn't work

AA flight JFK-SFO didn't work on 29/11

UA flights SFO-LAS,LAS-EWR on 29/11 didn't work! How do I get a refund?

elchriss0

elchriss0

Virgin Australia - Velocity Rewards

13 Jan 2015

Total posts 581

this along with other comments makes me think i'm better off paying for the wifi onboard for the time i want it...even if it costs more at least i know it will work

cbourl

cbourl

United Airlines - Mileage Plus

12 Sep 2011

Total posts 110

Emailed them and asked for a refund since it didn't work ANA SIN-NRT, NRT-IAD

UA IAD-LGA

AA JFK-SFO

UA SFO-LAS,LAS-EWR

Responded within an hour orso saying Id receive a refund to my account -I won't hold my breath Please don't get sucked into this scam!!!!!!

elchriss0

elchriss0

Virgin Australia - Velocity Rewards

13 Jan 2015

Total posts 581

Stumbled across a thread on flyertalk with an endless list of people saying ir doesnt work inflight so it would appear that you are correct and its pretty much a scam

cbourl

cbourl

United Airlines - Mileage Plus

12 Sep 2011

Total posts 110

Got my money back and also a credit for the foreign exchange fee No more scams!

deva22

deva22

11 Dec 2016

Total posts 5

Complete rubbish. Bought a pass, didn't work on CX A350 flight, or on any Delta or Delta connection flights (5 of them)

rob747nz

rob747nz

Delta Air Lines - SkyMiles

30 Sep 2017

Total posts 5

Try to get your money back. I also wrote Chris at AusBT. No response. [redacted]

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

Rob: Our staff generally don't offer 1:1 travel advice or technical support via email, nor do we respond to certain types of emails (such as those which are rude, argumentative, suggestive or inflamatory, which may or may not describe the content of your email: we receive hundreds of emails each day, and certainly don't remember them all). We'll also remind you of AusBT's long-standing Comment Policy (regarding how an article has been written or presented), under which your post has been edited.

For the record, our article was based on information publicised and supplied by CPHTravelWiFi and iPass, and also on successful inflight testing conducted by colleagues in the course of their travels (including on Etihad Airways, which some readers above unfortunately experienced issued with). iPass was going to contact us with further information on this and/or to rectify the problems that readers have been experiencing, but they've gone quiet, so we've added a note to the top of the article.

rob747nz

rob747nz

Delta Air Lines - SkyMiles

30 Sep 2017

Total posts 5

Chris, your article is written with such conviction that it appeared the service was tested successfully on each of these airlines. Everyone assumed this was a done deal. Regardless of what was tested by whom, you list many different airlines and aircraft types, to none of which CPHTravelWifi can connect.

I don't see how it could have possibly worked for AusBT people, but magically not for anyone else. And yes, sure, caveat emptor...

Anyway, no worries. CPHTravelWifi refund came through this morning.

hdw000

hdw000

29 Mar 2018

Total posts 4

I've successfully used the CPH service on several airlines, one being Lufthansa from London to Berlin. But all my flights were either within the EU, or in and out of the EU, not Asia or North America. I think the problem is that it's hard to know what airlines or flights are included, it clearly doesn't cover all planes on all airlines, but the service does seem to market itself that way. It is certainly a good option if you can narrow in on which airlines / flights are included because the cost of in-flight from other providers is pretty pricey by comparison. Before buying the CPH service I'd check with your airline if the plane you are travelling on has on board WiFi, that would be the first step. Aside from that it works pretty well connecting to public WiFi when you land at the other end also.
39 airlines for 14,5$ (also iPass) available from this other nordic company https://www.flexinets.eu/inflight_wifi/

A colleague says this app is better than the CPH app but I haven't tried yet.

Cheers

hdw000

hdw000

29 Mar 2018

Total posts 4

Hi All, for those interested I received an email from CPH support yesterday that CPH Travel WiFi was no longer available for purchase due to technical reasons. They recommended using Mobilise Hotspots (www.mobilisehotspots.com) as an alternative, it seems good and they also have competitive year long subscriptions, whereas cph had a max of 6 months.

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