New York hotels now slugging travellers "urban destination fees"
By Chris C., February 21 2018
Many business and leisure travellers trekking to New York City are now finding extra fees tacked onto their hotel bill, described by some chains as an “urban destination charge”, and by others as either a “mandatory destination fee” or a “daily destination fee”.
Costing US$25-50 per night, these new charges mimic hotel ‘resort fees’ as levied in other destinations like Hawaii, which are billed in addition to the nightly room rate.
Read: How to beat those annoying hotel 'resort fees' in the USA
What’s more, when booking a hotel room online, these fees are seldom included in the advertised price, which makes it hard for travellers to compare the total cost of one hotel stay to another.
For example, when searching for a room in mid-March, we found the New York Hilton Midtown hotel advertising rooms for US$382/night via the Hilton website…
… yet only after clicking through to the next screen is the property’s “urban destination charge” revealed – but this still isn’t included in the room price displayed.
You’ll only see the full details by clicking on a specific room rate, which is also where the cost of any applicable taxes and other charges are hidden, as these aren’t included in the advertised price either, as is (unfortunately) standard practice in the United States:
Suddenly, the room you thought would cost US$382 (A$482) per night has suddenly jumped to US$470.74 (A$593), “urban destination charge” included.
Other prominent chains like Hyatt and Marriott also list these fees in a similar way, via a small alert at the top of the initial booking screen when the compulsory fee isn’t accounted for in the price being advertised…
… with a total price shown later during the booking process which includes all unavoidable fees and taxes:
Starwood Hotels and Resorts is arguably more upfront about these charges than the other chains – even though such fees aren’t mentioned on the first page of the booking process where a traveller can compare lead-in prices at different hotels…
… the brand’s “destination fee” (along with applicable taxes) are clearly indicated on the next screen where the traveller can choose their room and rate – not later in the process once this selection has already been made:
Well, what do I get for paying hotel destination fees?
Like the more common hotel resort fees, these new hotel “destination fees” offer some inclusions to help justify the price: often beginning with complimentary Internet during your stay, along with free calls from the in-room phone.
However, it always pays to read the fine print, as the policy at each hotel varies.
At the New York Hilton Midtown hotel where a US$25/day “urban destination charge” applies, that free Internet is limited to three devices only – and while there’s a US$25/day food and beverage credit included to ‘offset’ this fee, the credit can only be used to buy US$10 worth of food per day from one venue, and US$15 worth of beverages from a separate venue at the hotel each day.
Other properties are more generous with their inclusions, such as the W New York Times Square where a similar US$25/day “mandatory destination fee” now applies, which buys free local, long-distance and international calls from the in-room phone, free Internet, a US$25/day bar credit, a US$20/day laundry credit and also a museum ticket or a gym pass.
How to avoid paying these hotel destination fees
While the hotels describe these fees as compulsory or mandatory, you may be able to avoid paying them by selecting a rate that includes a fee waiver.
For instance, at the New York Hilton Midtown on the dates we searched, we found that the basic flexible rate for an entry-level room (a ‘deluxe room two beds’) had an overall price of US$484.30: urban destination charge included.
However, a separate ‘exec lounge access’ rate for the same room on the same nights was selling for US$486.60, including taxes but with no $25/night charge to be paid.
While that’s still US$2.30/night higher than the total cost of the standard flexible rate, you’d get access to the hotel’s Executive Lounge during your stay, including complimentary daily breakfast, coffee throughout the day and evening nibbles: and if you were going to stay at the property anyway, it’d make sense to pay that little bit extra, while still avoiding the usual US$25/day fee.
Chris is a a former contributor to Executive Traveller.
Qantas - Qantas Frequent Flyer
23 Sep 2017
Total posts 163
Such crooks! Who do they think they are?! Even more reason to not go there.
Virgin Australia - Velocity Rewards
13 Jan 2015
Total posts 584
It's enough BS that they hide the taxes for every price shown in 'murica...Just be glad we live in a country where hiding these fees in such a manner is illegal
Qantas
01 Jun 2016
Total posts 28
What a timing .....I just stayed at the NY Hilton Midtown last week. If you are a coffee or Tea lover ....U will skip it. Either taste awful or not strong enough. I think this is a North America thing as they give Diamond membership like candies (I am HH Diamond), you need to buy alcohol whereas in Asia, UK etc it is included. The breakfast choice is good but not great. The choice of food is minimal for the $10 and $15 to offset $25 charge but if you drink alcohol a drink or two could offset the charge. They have 15% tip included in the final bill (mandatory). My mate bought a beer for 7.50 with a final bill around 10.4 something (15% tip and 18% NY tax). You need to factor a lot of cost if you are on a holiday with budget. Please lower your expectation with regards to lounges in North America since the Toronto Hilton lounge was non existant
Emirates Airlines - Skywards
30 Nov 2015
Total posts 730
I've just looked at Hotels.com under NYC NY hotels and some list what the additional fee is or say its included in the price. Hotel prices are never cheap in NYC, and my favorite is now charging $35 extra per night for the Refrigerator.... (Unbelievable. ) Haven't been in a while, and don't think I'll be back in a hurry. Pay Pay Pay, welcome to the USA!!! Is this new fee applicable to other places beside NYC and Hawaii?
24 Apr 2012
Total posts 2441
'Resort fees' are very common at hotels in Las Vegas, too, and have been for years. The Bellagio, for example, has a US$39/day 'resort fee' which only gets you high-speed Internet (which is free anyway at most other hotels), free local calls (which could only cost you maybe $1 to make if roaming, if not less), access to the gym (which hotels provide free in most other countries), and free boarding pass printing (which you probably don't need as you can just save a boarding pass to your phone these days).
I'll admit the WiFi was indeed very fast when I stayed there, but A$50/day for the privilege is pretty excessive, and I wouldn't stay there again.
19 Jan 2018
Total posts 87
Just another reason to use Airbnb. Why stay in a hotel when you can get a bigger, better apartment in the neighbourhood of your choice? Midtown is an absolute hellhole.
QF
27 Jul 2016
Total posts 11
agreed
half the price, acres of space, self-contained and no hidden fees
Qantas - Qantas Frequent Flyer
25 Jan 2013
Total posts 240
Yeah, it is a hotelier's response to OTA's upping their commission to 17% or 25%. Hotels can be commissioned on the room rate but not the 'destination fee'. It pretty annoying for customers and I reckon one day we'll see people flogging $1 rooms online with a $400 'destination fee'.
Delta Air Lines - SkyMiles
16 Oct 2017
Total posts 158
When can we expect a "plumbing fee", an "elevator fee" or maybe a "breathing air surcharge"??
24 Apr 2012
Total posts 2441
No "breathing air surcharges" just yet, but many hotels do try to lock down how cold you can make the air conditioner to save money on electricity, even if it means the room is too hot for you to be comfortable. Fortunately, you can often override their temperature settings: Hotel room too hot or too cold? Hack the air conditioning controller!
Delta Air Lines - SkyMiles
16 Oct 2017
Total posts 158
Reminds me of a less than pleasant few nights at the Grand Hyatt near Grand Central Terminal in NYC. Room was a sauna from winter heating, windows could not be opened. No ability to run cooling a/c according to management because the system had been "switched over" to heat until April. So much for "climate controlled".
Qantas - Qantas Frequent Flyer
04 Dec 2012
Total posts 38
Another thing with these destination fees, not sure if it's the case with all chains but, I've seen them charge it on points redemption. Sort of like the hotel version of a fuel surcharge, where you think you're getting a free flight/accommodation, until you get to the final screen and find all the other miscellaneous charges and taxes added on. Hotels used to be better than airlines but I guess they're all following the same lead now.
19 May 2015
Total posts 22
The ACCC describes this as "drip pricing"
19 Jan 2018
Total posts 87
We're not in Kansas anymore.
19 May 2015
Total posts 22
The point was that the practice does not seem to be anywhere near as prevalent in Australia. The ACCC seems to be reasonably vigilant on this particular tactic.
Qantas - Qantas Frequent Flyer
08 Nov 2014
Total posts 15
I’m happy to avoid destinations with these charges.
Air New Zealand - Airpoints
08 Aug 2014
Total posts 39
Plus ca change... When I used to rotate through NYC on working trips the company always kept my time there to the minimum because the room rates were ridiculous, and insisted that I fly out to the next city (usually Chicago) on Fridays or Saturday because NYC hotels all boosted their rates even further at the weekend. Ah, memories of rooms so small the bed took up nearly all the space, and bathrooms that you couldn't fall over in because you hit the wall - lol.
13 Jan 2017
Total posts 1
Does anyone know if this includes the boroughs? Brooklyn? Perhaps there's a "borough destination charge" as well!!
Singapore Airlines - KrisFlyer
31 Jan 2013
Total posts 26
Not to mention you pretty much have to tip every hotel employee that looks at you twice in the US, so add another $10-$15 a day in tips. If you want good concierge service, expect that figure to blow out.
Qantas - Qantas Frequent Flyer
17 May 2015
Total posts 75
I'm heading to the US for a holiday in May. I'm currently working out the itinerary and the cost to stay at 4-5 star hotels are astronomical, particularly as I haven't had good experiences in US hotels in the past. I don't want to pay $300+ a night to stay in a mediocre hotel. The lack of transparency in all these fees is a complete turnoff and I'm seriously considering booking flights to Mexico and spending most of the trip in Central America. These hotels need to be careful that they aren't too greedy or customers will start voting with their feet.
Qantas - Qantas Frequent Flyer
21 Feb 2018
Total posts 1
When I travel to NY City, I always stay in either Weehawken or Secaucus. Hotels normally under half the price of NY hotels and only 10 minute bus ride to Port Authority Bus Terminal between 40th and 42nd Streets. Both Weehawken and Secaucus have loads of restaurants to choose from and it’s heaps quieter and the pace is way slower compared to Times Square etc. My wife and I normally catch a bus over around 9 in the morning and catch a bus back around 9 in the evening after a full day of sightseeing. Then there is the awesome view from Weehawken across the river to NY as well.
30 Jun 2011
Total posts 49
Yep, Joisey definitely.
Hi Guest, join in the discussion on New York hotels now slugging travellers "urban destination fees"