Air New Zealand's new business class to feature 'business plus' row?

Row 1 of AirNZ's new business class could offer a slightly more exclusive 'first class lite' experience.

By David Flynn, November 16 2020
Air New Zealand's new business class to feature 'business plus' row?

Air New Zealand's all-new business class could include an upmarket Row 1 experience compared to the rest of the Business Premier cabin.

The move would see the Kiwi carrier join the handful of airlines offering a 'business plus' section instead of fully-fledged first class.

Air New Zealand has been plotting a replacement for its circa-2005 sleeper for several years, and in 2018 invited selected passengers – including many who regularly fly on AirNZ's longest routes to North America – to trial a mock-up of the seat under lock and key at the airline's 'Hangar 22' product development facility in Auckland.

Air New Zealand's circa-2005 business class seat is on the way out...
Air New Zealand's circa-2005 business class seat is on the way out...

That seat was intended to grace Air New Zealand's Boeing 787 and 777 jets from from 2022, and while Covid-19 has thrown the airline's fleet plans and international network into disarray, it's still looking ahead to the post-pandemic era.

A recent survey sent by the Star Alliance member to selected customers, among them an Executive Traveller eader, now notes the airline "has the option to enhance the experience for those that booking the front row in Business Premier."

It also provides hints of what the rest of the business class cabin will look like, and potentially the seats chosen by the airline.

The survey says that compared to the rest of the Business Premier cabin, the front row would offer

  • more legroom
  • a shared dining experience
  • greater privacy "than our other seats on the plane, in that no one looks into your space"

There's no indication that the food and drink service would be different, although there's plenty of time for the airline to finesse this 'first class lite' proposition.

A Row 1 rose, by any name

Respondents to the survey were also asked to rate a number of marketing names under which this front row experience would be promoted and sold:

  • Business Premier Alcove
  • Business Premier Deluxe
  • Business Premier Retreat
  • Business Premier Plus
  • Violet Suite

Regardless of the name, these primo pews would presumably come with a higher asking price in dollars or frequent flyer points, although they could also make a wonderful 'surprise and delight' upgrade for Airpoints Elite Priority One (and potentially Elite Plus) members.

While there have been no leaks regarding Air New Zealand's new Business Premier seat, the description of an enhanced 'front row' matches the VantageFirst design by Thompson Aero and London-based Factorydesign, which is an add-on to Thompson's Vantage XL business class seat (the same seat already flown by Qantas, among many other airlines).

How Thompson Aero's VantageFirst slots into a VantageXL business class cabin.
How Thompson Aero's VantageFirst slots into a VantageXL business class cabin.

This takes the normal attributes of the front row in a cabin, where business class seats facing the bukhead wall already tend to have extra legroom, and packages them into a seat that's a bit better than the rest – hence, 'business plus'.

'Front row first class'

As Thompson's website explains, "VantageFirst offers airlines the opportunity to provide a true first class product whilst maintaining the same density as a traditional ‘all business class’ cabin."

The design affords "private personal space for relaxation, fine dining or sleeping... with optional sliding suite doors and central adjustable privacy dividers to enhanced levels of privacy."

There's also a 'buddy seat' which "enables passengers travelling together to enjoy a fine dining experience."

Malaysia Airlines' Airbus A350 first class, aka Business Suites.
Malaysia Airlines' Airbus A350 first class, aka Business Suites.

Malaysia Airlines worked with Thompson and London's Factorydesign to customise the concept for the KL-based carrier's Airbus A350 first class, which was later rebranded to Business Suites.

China Eastern's Airbus A350 'Air Living Room'.
China Eastern's Airbus A350 'Air Living Room'.

Shanghai-based China Eastern Airlines adopted the VantageFirst as the "Air Living Room" on its Airbus A350 and Boeing 787.

This showcased what Factorydesign describes as the integration of "a seat with a first class footprint with a business class cabin, which allows airlines to offer a premium product up front in the cabin without losing out on passenger count."

Dinner for two, or four, in China Eastern's Airbus A350 'Air Living Room'.
Dinner for two, or four, in China Eastern's Airbus A350 'Air Living Room'.

This is not to suggest that Air New Zealand has chosen Thompson to supply its new Business Premier seats, as the 'first row, first class' treatment can be delivered by other seat designers and manufacturers.

However, it certainly provides a clearer picture of what the airline has in mind.

Noting that Air New Zealand cites "a shared dining experience" as a key feature of its Row 1 product also implies that the rest of the new Business Premier seats will lack the long-standing companion dining option of its current business class.

Likewise, if Row 1's increased privacy is because "no one looks into your space", this indicates the airline's current thinking is that none of the business class seats – regardless of what row they're in – will come with sliding doors.

Executive Traveller approached Air New Zealand for comment but had not received a reply when this story was published.

As previously reported, the Kiwi carrier is also drawing up plans to bolster the appeal of its Airpoints loyalty program. Options on the table include a new top-rung Elite Plus tier, added perks for Elite members and the introduction of lifetime status.

Flying with Air New Zealand? Don't miss our round-up of Australia's best Airpoints credit card sign-up offers, so you can earn Airpoints Dollars to book any seat on any AirNZ flight.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Jetstar Airways - Qantas Frequent Flyer

24 Aug 2018

Total posts 77

Like most recreational ( and frustrated ) Australian travellers, I am waiting for the government to lift the restrictions on international travel ex Australia. Should a travel bubble between Aus and NZ become a reality, My wife and I would consider this excellent product and revisit Auckland again, because where the hell where else can we go and enjoy a safe retirement, as our preferences like Athens, Paris, the Adriatic, Amsterdam and Crete regrettably stay well out of reach. We would consider a mandatory isolation period at home subsequent to our travels, as we, Victorians have been doing this for the past Eight months!

17 Jun 2020

Total posts 159

NZ Business in many ways has better catering in my experience than QF First. What let’s it down is the seat. 

I think NZ could pull this off and good luck to them.

Virgin Australia - Velocity Rewards

06 Mar 2015

Total posts 187

Air NZ certainly did have a very good Business Class product as far a inflight service goes , way better than Qantas.

However!! As KW72 has said the Business Class seat was woeful in every respect. Very uncomfortable and bugger all privacy. Probably one of the worst Business Class seats around. The seat was the big reason my family of 8 Business Class holiday flyers would not use them again but went to Canada with Cathay on the A350 which was phenominal both service and above all GREAT seats.

Would be great to see a compltely new seating arrangement .

They have plenty of time to do a change as they aren't flying very much at all ATM so let's hope the get to it quickly.

Qantas - Qantas Frequent Flyer

11 Oct 2014

Total posts 551

Just call the front row First Class and be done with it.

By the time I read through to the end of the article,  I had already forgotten the ridiculous names ANZ were suggesting for this 'Business Plus' product. 

If it is better than Business, then don't fog the description / name. You only risk tarnishing the overall concept of Business Class by trying to split your Business product into multiple options. 

If you are introducing a better than Business product on longhaul ie: B777-300ER frames and maybe B787-9's, then be proud of it and let it sell itself. 

China Airlines - Dynasty Flyer

22 Sep 2012

Total posts 74

Can a modification be made? China airlines is not China Eastern Airlines.


Hi Guest, join in the discussion on Air New Zealand's new business class to feature 'business plus' row?