Qantas rolls out frequent flyer status extension to 2023

With high flyers' wings clipped by Covid, Qantas will now let them keep their status for another year.

By David Flynn, August 11 2021
Qantas rolls out frequent flyer status extension to 2023

Qantas frequent flyers will be able to retain their current Silver, Gold, Platinum or Platinum One status for yet another year – through to as far as mid-2023 – as the airline rolls out its fourth status extension since the Covid pandemic struck in March 2020.

"We know how important tier status is to our members and many of them have built it up over many years of flying with us," says Qantas Loyalty Chief Executive Officer Olivia Wirth.

Qantas was among the first airlines in the world to announce an outright status extension for frequent flyers, in March 2020, with additional status retention measures in July and November 2020.

However, the coronavirus has continued to clip the wings of the estimated 14 million Qantas Frequent Flyer members.

Under the airline's latest 'status support' offer, all Australian and New Zealand-based Qantas Frequent Flyers with a membership year ending in or before June 2022 will be able to maintain their status for 12 more months by booking an eligible flight prior to their membership year end, for travel until June 2022.

Once the offer is activated, Qantas Frequent Flyer will also roll over eligible Status Credits that members earned this year into their new membership year.

For Qantas Frequent Flyers living outside Australia and New Zealand, Qantas says their status will automatically roll over for another year, in recognition of the simple reality that they can't take a Qantas flight.

Extended lockdowns and border closures have cast a shadow on domestic travel, plunging Qantas' capacity to less than 40% of pre-Covid levels and knee-capping a recovery which had seen capacity soar to 90% of pre-Covid levels at the start of July.

The airline also faces the reality that the bulk of its international flights aren't likely to resume until the second half of 2022, and it's on those long-distance business class flights that travellers at Qantas' Platinum and Platinum One tiers typically chalk up the bulk of their necessary status credits.

Also read: Can’t fly anywhere? Try these Qantas Zoom backgrounds and soundtracks

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

This is welcome news! Any idea if status credits will be rolled over? I was pretty close to going up a tier but lockdown has made this looking highly unachievable :(

01 Nov 2017

Total posts 14

Once the offer is activated, Qantas Frequent Flyer will also roll over eligible Status Credits that members earned this year into their new membership year.

Qantas - Qantas Frequent Flyer

22 May 2018

Total posts 43

I got an e mail from Qantas two days ago extending my platinum for another 12 months. 

06 Mar 2017

Total posts 17

Any idea what happens if a booking is made and cancelled? I've retained Platinum outright, but two other Gold family members were relying on NZ return flights to extend their status next year. These flights were cancelled at the start of the current lock down. Do they need to make a new booking?

Qantas - Qantas Frequent Flyer

06 May 2012

Total posts 173

Great news, happy to keep my Plat for longer until we can fly international again. Im one that gets allot of my Status flying J or Flex economy with work and international a few times a year. hoping/dreaming of those days again,

Qantas - Qantas Frequent Flyer

06 May 2016

Total posts 32

Great news Qantas - thank you very much.  We had "earned" our Gold status his year, so am delighted it will roll over to 2023.  We visit our son and his family in Houston at least three ties each year, and haven't been there since November, 2019 and they haven't been here since June 2019.  Thank you again Qantas (and Olivia)!

Thank you Olivia for the Status extension, we all certainly need it. One issue that I have is that I wonder if this would have happened if NSW was not in the current trouble that it is in ? When Victoria was in it's extended lockdown last year the silence from Qantas was deafening.

Virgin Australia - Velocity Rewards

24 Jan 2018

Total posts 517

Wish someone at Virgin had the brains to 'think ahead' and look after their Plats and Goldies too.  

You might have missed this story: https://www.executivetraveller.com/news/virgin-australia-velocity-frequent-flyer-status-points-extension

11 Aug 2021

Total posts 2

This is great news! One question, did Qantas explicitly confirm that the automatic extension for people based outside Aus / NZ applies to this round? 

I can see this page explaining it for the previous round, but it doesn’t seem to have been updated for the new round of support yet. https://www.qantas.com/nl/en/frequent-flyer/status-and-clubs/status/status-support.html

24 Oct 2010

Total posts 2548

Yes, I put that specific "What about QFF members outside Australia & New Zealand?" question to a Qantas Loyalty spokesperson and they confirmed the automatic no-flights-required extension (same as was done previously).

Fantastic news, thanks Qantas and thanks ET for sharing this, I haven't even gotten anything from Qantas yet! As somebody who splits his time between Australia and Hong Kong this works really well for me, in fact I might even change my QFF profile address to my HK business address so I can qualify for the 'no flight' status extension. I've got Gold with CX Marco Polo but my Qantas Platinum is immensely more valuable, not just for flights to and from Australia with Qantas but as it equals OneWorld Emerald and CX Diamond it gets me into the CX first class lounges too.

09 May 2017

Total posts 38

I just did the same - I have an address we use in Australia which is on our QF profiles but have just moved them to our UK address to ensure we have the same automatic rollover.

06 Jun 2017

Total posts 29

Hmmm. This makes me wonder about any extension to Qantas Club membership,

06 Jun 2017

Total posts 29

I haven’t used the club recently as it has been closed when I’ve been flying.

16 Oct 2012

Total posts 34

Hi David

Can you please clarify the Status Credit rollover mentioned in your article (Once the offer is activated, Qantas Frequent Flyer will also roll over eligible Status Credits that members earned this year into their new membership year.)

Looking at the QF website I don't think they are offering to rollover ALL the credits you might have earned:

"If you’re eligible, Qantas will rollover eligible Status Credits earned in the Membership Year ending between 31 March 2021 and 31 December 2021 up to a cap of at least 40% of the Status Credits required to retain your tier."

Not so good if, for instance, you are within reach of Plat. Means they'd only rollover 250 credits toward Gold renewal.

Am I missreading things?

Thanks

24 Oct 2010

Total posts 2548

Hi vbarberini – that specific line you've quoted came from Qantas' statement on the status extension, and true that it doesn't say 'all' status credits, but any queries you have on the mechanics of the status extension really need to be made to the Qantas Frequent Flyer hotline.

16 Oct 2012

Total posts 34

Thanks David. 

Their media release here seems to be at odds with what their website Status Support page says. Be nice if they managed to get the message consistent. 🤔

Qantas - Qantas Frequent Flyer

24 Aug 2017

Total posts 12

Ah great.  My Platinum status ends in just over 2 weeks, and I'm 70 points away.  Would have got there easily if it wasn't for the Sydney lockdown.

I don't think this will help me at all

05 Mar 2015

Total posts 339

This is great news to be reading, I felt that Qantas would have to do something, and soon, and this is pretty much on the money for me. No trouble booking a Qantas flight within the prescribed window, and Platinum One remains mine for another year, by which time I will hopefully be able to earn it on its own merits once again. Oh, and well done to ET for the scoop, again!

XWu
XWu

09 May 2020

Total posts 476

Hasn’t seen any email yet (considering someone got theirs 2 days ago)

Any idea what the header subject title is in case I accidentally deleted the email?

QF

04 Apr 2014

Total posts 193

This is good news; I’m Platinum and lifetime gold so a loyal Qantas customer but haven’t been on a Qantas flight since November 2019.  My flights to Australia in October were cancelled due to the reduction in arrival numbers, heaven knows when I’ll see the inside of a Qantas aircraft.  

12 Aug 2021

Total posts 1

Any idea what happens with members with a current July end date? 

My thoughts exactly.  They have just renewed my Gold FF status at 31 July to July 2022 then announce this a few days later and give those with a June renewal date an extension out to  June 2023.  Doesn't seem quite right.  If Qantas is happy to extend into 2023 then why not choose December 2022 as the cut-off date?

P
P

17 Jan 2018

Total posts 88

What about waiver of the 18 month miles expiry for overseas members who have no opportunity to earn or spend in their countries of residence? This should be included and clearly spelt out.

Jetstar Airways - Qantas Frequent Flyer

24 Aug 2018

Total posts 105

Excellent news and much appreciated like  last year. With draconian state policies which has precluded my wife and I from benefiting from three paid for , seperate, return flight bookings to long distance destinations in Australia, our P status would otherwise have lapsed.  Pity that we cannot generate status and FF point on a Qantas sponsored month long cruise?!


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