Singapore Airlines extends all KrisFlyer, PPS Club status by 12 months

With most flights paused and Singapore closed to visitors, KrisFlyer and PPS members will have another year to enjoy their perks.

By Chris Chamberlin, April 1 2020
Singapore Airlines extends all KrisFlyer, PPS Club status by 12 months

Singapore Airlines will now extend all KrisFlyer and PPS Club members' elite status by 12 months as frequent flyers continue to face travel restrictions around the globe.

Following the airline's initial status extension offer in February 2020, where only those with status expiring that month received a one-year boost, this will be automatically applied to all KrisFlyer Elite and PPS Club memberships expiring from March 2020 through to February 2021 – which means some will hold their renewed status all the way to February 2022.

In addition, the validity of any expiring PPS and Elite Gold Rewards will also be extended until 31 March 2021.

"This is a small token of our appreciation for your loyalty and support, which we value greatly as we work hard to get through this outbreak," said Singapore Airlines CEO Mr Goh Choon Phong.

"It remains unclear when the Covid-19 outbreak will be brought under control. But when it does, you can be sure that we will be ready to welcome you back on board and deliver, once again, the exceptional service that you have come to expect and are familiar with."

While most people and businesses have drawn back international travel over the past month, those continuing to fly have faced increased difficulties in doing so, with Singapore Airlines slashing capacity by 96% until at least the end of April 2020.

Singapore itself has closed its borders to international visitors and transit travellers, a move that follows international travel restrictions and bans imposed by other countries, in turn affecting many of Singapore Airlines' flights and routes.

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic.

13 Dec 2019

Total posts 11

Hi Chris

I have a miles booking. It's using miles that expire in July this year. KF are not budging and saying I need to wait- yet today for commercial bookings they are extending credit until 31 March 2021x

Any insider news re points bookings?

Would love to know as I need to cancel by early June when my ticket is for (but they're saying I can't yet).

Thanks in advance

Qantas - Qantas Frequent Flyer

08 Jun 2018

Total posts 10

Instead of delivering platitudes, it would help if Singapore Airlines would answer the phone and give refunds for cancelled flights.

10 Apr 2016

Total posts 45

Welcome move and so much less confusing than the approach taken by the likes of Qantas.

AV
AV

Virgin Australia - Velocity Rewards

16 Apr 2013

Total posts 47

I'm not too familiar with SQ but I converted a lot of my Velocity points to Krisflyer miles. My miles are due to expire in May. Does this mean also miles expiration is extended for 12 months?

Singapore Airlines - KrisFlyer

10 Jul 2015

Total posts 10

Agree with Malcolmf's comment... expiry points should be addressed! I cant book a flight yet have a bunch of expiring miles. They should give at least a 6 month amnesty on expiry miles. Hoping for some good news from SQ here.

Pos
Pos

04 Jan 2017

Total posts 2

Singapore extends flying times till 30 March 2021 versus Qantas till 30 September 2021.

Would be smart from Singapore to do the same , as not everyone who is booked to fly to Europe in May/June 2020 , wants to go in wintertime !

SilkAir - KrisFlyer

07 Dec 2017

Total posts 8

Hi all

It may help if many of us seek clarification from SQ regarding extending extension of miles expiration.

Pls go to https://www.singaporeair.com/en_UK/feedback-enquiry/; use 'general' and query our concerns. I did it two days ago, yet to receive a response though.

Many thanks

Virgin Australia - Velocity Rewards

19 Feb 2017

Total posts 1

I had 65K of KrisMiles expiring April, I had no answer on phone nor reply online from SA, so on March 31 I booked a saver one way ticket for the 9/6/2020. I believe I can change this date for a USD$xx fee ( if they would answer the phone!) If I receive a reply from SA regarding complimentary extending Kris Flyer miles, I will be sure to post on this forum!

06 Feb 2014

Total posts 119

Will they extend the expiry of PPS vouchers that cannot be used as you're not flying and cannot buy in flight duty free?

Singapore Airlines - KrisFlyer

10 Jul 2015

Total posts 10

I emailed them and got a reply in 24hrs.. which is great, except the reply basically says NOTHING ;-( Useless response given my miles expire this month...

"Thank you for your email to Singapore Airlines.

We will assess the COVID-19 situation as it evolves. Appropriate measures will be taken and communicated to affected members progressively. We seek your patience in the meantime.

For immediate assistance, please do not hesitate to contact our hotline.

Thank you for writing to us and we look forward to being of service to you again."

Singapore Airlines - KrisFlyer

10 Jul 2015

Total posts 10

Update! Better news after another email...cryptic but a glimmer of hope of extending miles expiry...

"We note of your request to extend the expiring miles in upcoming months in view of the current outbreak of COVID-19.

We are unable to further disclose and we would appreciate it if you could contact us nearer to the end of April 2020if you do not receive any communications in regards to the expiring miles."


Air Canada - Aeroplan

28 Feb 2015

Total posts 47

Air Canada (Altitude) did the same on April 6. Additionally, if the miles you do fly in 2020 qualify you for any level of FF status, Air Canada will give that level to your nominated loved one for 2021. I think this is pretty generous.

"Share Altitude status with your loved ones.
When you, and those closest to you, are ready to take to the skies once again, we want you to be able to share your special privileges. Since your Altitude status is secure through 2021, whichever status you achieve by the end of 2020, you will be able to gift that status to a friend or loved one."


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