Virgin Australia opens new Brisbane international lounge

It's almost a year late, so what does the new Brisbane international lounge hold for travellers?

By David Flynn, September 3 2019

Virgin Australia's new international lounge at Brisbane Airport is now open, almost a year later than the initial and obviously optimistic promise of November 2018.

Dubbed My Lounge and operated by UK-based No1 Lounges – which has also taken over Etihad's Sydney and Melbourne lounges, and opened those to Virgin passengers – it's located adjacent to Gate 77, towards the end of the terminal's northern concourse.

No1 Lounges positions its My Lounge concept as a casual 'social' space, slotting in beneath the 'jetset lounging' vibe of The House, and has been "specifically designed in the style of a loft apartment" as a "relaxed contemporary environment."

Set off to one side of the 'living room' is a small games area with a foosball table.

"The traditional lounge model typically caters for business passengers: via a business class ticket or belonging to a points scheme that offers access to specific lounges," says No 1 Lounges chief operating officer John Upton.

"We’re expecting to see an interesting and diverse range of guests including families, groups of friends, solo travellers and even those travelling for business who want a quality yet perhaps more informal pre-flight experience as opposed to a traditional formal lounge experience."

Travellers can look forward to a dining area with a 'grazing menu of healthy and indulgent choices', in keeping with the casual vibe.

There's also barista-pulled coffee and a self-pour bar which No1 Lounges says will also have the fixings for a DIY cocktail.

Other standard lounge facilities will include showers and also be a small working area.

 In addition to welcoming Virgin Australia's business class passengers, Velocity Platinum and Gold frequent flyers and members of the Virgin Australia Lounge program, My Lounge also offers paid entry to any traveller on any airline, at $60 for online pre-bookings or $70 as a walk-up rate at the lounge itself.

The lounge has a 108-seat capacity and is open daily between 6am and 12pm, and then from 3pm to 10pm.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

reeves35

reeves35

24 Aug 2011

Total posts 526

For some reason, lounge developments never run on time and this applies to just about all airlines. I don't know if it is over-optimistic airlines, complexity of building within secure zones, poor project management or a combination of all.

Saab34

Saab34

08 Sep 2018

Total posts 14

Having worked in the planning space in a previous life, it’s usually permits or the airport being difficult. Sometimes things so basic like underfloor wiring can take months to even get the go ahead. Don’t even get me started on councils! The logistics of being located International Airside wouldn’t be user friendly either.

readosunnycoast

readosunnycoast

05 Oct 2011

Total posts 179

Why would councils be involved? All the Int. Airports are on Federal Land. They (councils) have no jurisdiction whatsoever. If Canberra approved, they could open casinos and the State Govt couldn't do anything

ExLibris76

ExLibris76

09 Jul 2012

Total posts 27

Very true, indeed. In the 'outside' world a new build or redevelopment of an existing space would only be a matter of weeks or a few months depending on spec. But for some reason (or reasons) when it comes to airline lounges, even a small space will take literally years to construct/refurbish/outfit. [I'm looking at you United]. Makes you wonder if airside is the 'twilight zone'?

Bob Burgess

Bob Burgess

13 Sep 2016

Total posts 184

A lot of this would be due to airports being pretty hard to deal with because of all the additional regulations they have. That said you would think an airline would know this and allow for this before publicising an opening date, surely better to be pessimistic and have the option of opening a few weeks early!

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2936

I remember there was a bit of hassle when Brisbane's new international lounge precinct opened up (where the AirNZ, Singapore Airlines, and Plaza Premium lounges are located, along with the Plaza day spa), because the rear walls up there backed onto the 'public' side of the airport, and so all the walls had to be strengthened for security reasons. It's possible that because Virgin Australia's lounge looks to be downstairs in that gate area, and downstairs is where international arriving passengers come through, that they may have to do the same thing (although if the space was already previously airside, that shouldn't be a problem).

Mjkcan

Mjkcan

Singapore Airlines - KrisFlyer

14 Jun 2017

Total posts 31

Is there a reason why virgin gave this lounge the worst possible name imaginable?

reeves35

reeves35

24 Aug 2011

Total posts 526

It is not VA's lounge; it belongs to House so the naming would have been House's choice. It gets a different name from the Houses in MEL and SYD as it does not have all the features offered by those more premium products.

David

David

24 Oct 2010

Total posts 2332

My Lounge is a brand in the No1 Lounges portfolio, with No1 in charge of building and operating the lounge.

BJ01

BJ01

Virgin Australia - Velocity Rewards

07 Dec 2015

Total posts 39

I don't mean to be a Debbie Downer but I am not getting my hopes up about this new lounge. I just cannot visualise that space as suitable or welcoming. I hope I am surprised. I am going to miss the SQ lounge I feel (both its ambience and its location) for the LAX flights....

djtech

djtech

Qantas - Qantas Frequent Flyer

02 Sep 2018

Total posts 88

Any chance they would expand the possiblility of using lounge passes to this lounge?

ama18

ama18

02 Nov 2018

Total posts 3

Another Virgin flop!

DownSouth

DownSouth

23 Oct 2014

Total posts 102

If the delay means a better “set up” of the lounge layout and improved “Virgin” offering, that’s a better outcome long term than a quick roll out.

I think the pictures above are very enticing and the food looks great.

bmq747

bmq747

05 May 2016

Total posts 7

Does 'grazing menu' equal 'buffet'?

Ozshanel

Ozshanel

Qantas - Qantas Frequent Flyer

08 Dec 2014

Total posts 31

I don't understand why this lounge is being referred to as "Virgin Australia's New Lounge" when it is not owned or operated by Virgin. It is a third party lounge that Virgin Australia's customers have access to.

John Phelan

John Phelan

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 322

Because it is clearly being branded (as per the photo of the signage) as "My Lounge - the home of Virgin Australia". It's really being built for VA, whose customers will make up the vast majority of the clientele.

AwaywithMike

AwaywithMike

23 Jun 2011

Total posts 88

...now I wonder when they'll update us on the new Wellington Virgin Australia lounge (which in October, was a few months away)

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2936

Wellington is now expected to open in April, but not much has been said yet about what it'll offer (e.g., whether it'll be more like a VA domestic lounge or like the new international offerings).

jch

jch

Virgin Australia - Velocity Rewards

15 Nov 2017

Total posts 52

Hopefully all done by the June long weekend when I do a DSC run across the Tasman...

Coops103

Coops103

13 Feb 2019

Total posts 1

Gold Velocity member flying economy to AUH on Etihad later this year. Chris, do you think there would there be lounge access at BNE?

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2936

This information can be found on Virgin Australia's website.

Zac

Zac

Virgin Australia - Velocity Rewards

23 May 2014

Total posts 129

Lounge looks great - interested in how the F&B offering turns out.

deva22

deva22

11 Dec 2016

Total posts 5

We're rapidly approaching May 2019... Any word on if we're going to achieve the schedule? I'm flying out on VA7 on May 7...

David

David

24 Oct 2010

Total posts 2332

Once we know a date of have an update, we'll share it here.

Longreach

Longreach

09 Sep 2012

Total posts 139

No 1 Lounges has four classes of lounge. Most interesting that Melbourne and Sydney get No 1's best lounges, while Brisbane gets their lowest version.

Sydney John's idea, clearly, but now that he's gone, perhaps Brisbane Paul will do something about this gross imbalance

DanV

DanV

Qantas - Qantas Frequent Flyer

04 Nov 2017

Total posts 114

JB had nothing to do with the branding of the SYD and MEL lounges, No 1 simply took over the old Etihad lounges from Etihad directly. Whilst benefitting from the $ (assumably) paid by EY and VA to have their branding on those lounges.

Whereas BNE's lounge had to be built from scratch.

Tracie

Tracie

Virgin Australia - Velocity Rewards

30 Oct 2015

Total posts 46

Assume the current lounge agreements will be extended at BNE? Would hate to be without lounge access due to delays building the new one.

abr

abr

Etihad - Etihad Guest

03 May 2019

Total posts 4

There is always "food vouchers" in the case that VA can't get it together to renew the Plaza Premium contract at BNE.

Journeyman

Journeyman

Singapore Airlines - The PPS Club

11 Sep 2015

Total posts 21

Yawn! Believe it when I see it. Looks like its going to be pretty average anyway and no doubt over-crowded like all of VA lounges.

jch

jch

Virgin Australia - Velocity Rewards

15 Nov 2017

Total posts 52

Taking a peak through the keyhole over the weekend, a month seems optimistic...

ausboykl

ausboykl

16 Jun 2019

Total posts 1

Lets hope that this lounge will be opened soon. Had to use the Plaza Premium whilst travelling MH business last month and it was terrible. Food not replenished, busy and no searing.

Dianora

Dianora

Etihad - Etihad Guest

12 Jul 2019

Total posts 1

Has the International Virgin Business Lounge opened in Brisbane yet???

TamaMao'i

TamaMao'i

Virgin Australia - Velocity Rewards

04 Sep 2018

Total posts 1

Apparently opening September now according to My Lounge

PFM Metrics

PFM Metrics

Qantas - Qantas Frequent Flyer

20 Oct 2017

Total posts 3

This just keeps on dragging on. Best to avoid Virgin anywhere in the Pacific if you are a business traveller.

Journeyman

Journeyman

Singapore Airlines - The PPS Club

11 Sep 2015

Total posts 21

I sense that Virgin is about to start declining. Let me count the ways; 1. Months and months of delays re lounge. 2. Dropped one of the best Inflight Mag companies in the world. 3. Wet leasing more routes to Alliance because they can't fill em. 4. Cheapest and therefore furthers airbridges for international flights.

Time to rediscover QF methinks

Ryan K

Ryan K

Qantas - Qantas Frequent Flyer

30 May 2013

Total posts 297

Worst name for a lounge ever. Really, Virgin Australia?

AwaywithMike

AwaywithMike

23 Jun 2011

Total posts 88

Ryan K, if you've read the article, you'll know it's not Virgin's own lounge..... and besides, why is is the "worst name ever" LOL

Ryan K

Ryan K

Qantas - Qantas Frequent Flyer

30 May 2013

Total posts 297

I read the article. Virgin Australia has chosen to go down this path with No1 Lounges which operate this lounge, which in my opinion, has a poor name. Virgin Australia's lounge options just seem to be all over the place depending on which city you're in and where you're flying too. I think it's quite confusing to know which lounge to use (if any), depending on which city you're flying from.

dkjnye99

dkjnye99

19 Jun 2017

Total posts 2

Any idea if VA platinum members can use VA lounge if travelling SQ ex BNE?

FrequentFlyer

FrequentFlyer

Qantas - Qantas Frequent Flyer

20 Mar 2012

Total posts 209

Eligible VA frequent flyers on VA, Hainan, Hawaiian metal will access the new My Lounge.

Eligible VA frequent flyers on Singapore Airlines metal will still use the Singapore Airlines Lounge.

Eligible VA frequent flyers on Etihad metal will still use the Air NZ Lounge (although I suspect they'll move to My Lounge once that contract finishes up).

mickeyg

mickeyg

Virgin Australia - Platinum

26 Jun 2011

Total posts 46

Looking forward to a review!


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