Virgin Australia's new Adelaide lounge to open April 2020

With the old space shutting down, travellers will make do with a temporary pop-up lounge until the new one is ready.

By Brandon Loo, February 21 2020
Virgin Australia's new Adelaide lounge to open April 2020

Virgin Australia will unveil a new 'state of the art' domestic lounge at Adelaide Airport in April 2020, replacing the small and cramped existing facility.

However, the current Virgin Australia lounge will welcome its last guests on Tuesday 25 February 2020, before closing down as part of Adelaide Airport's expansion plans to "significantly upgrade international arrivals and departures and create more retail and dining options for both domestic and international travellers."

From Wednesday February 26, lounge-worthy passengers should make their way to Virgin Australia's 'Summer Pop Up Lounge', located a bit further down the concourse and near Gates 15 - 16.

Head towards Gates 15/16 to find VA's Summer Pop Up Lounge. The new permanent lounge location is also highlighted.. Adelaide Airport
Head towards Gates 15/16 to find VA's Summer Pop Up Lounge. The new permanent lounge location is also highlighted.
Adelaide Airport

Virgin Australia's temporary Adelaide lounge

As the pop-up lounge is even smaller than the old space and is only planned to be operational for six weeks, a number of temporary entry restrictions will also be implemented.

  • Only Virgin Australia's business class passengers, lounge members and elite Velocity frequent flyers will retain access, but only at 90 minutes before flight departure.
  • All partner airline eligible members will be turned away, as well as those with single entry passes and AMEX Platinum/Centurion cards. Arrivals access will also be nixed for eligible passengers. All guests must now be travelling on the same flight as the member and Velocity Platinum members can only bring in two guests, down from three.
  • Opening at 60 minutes before the first flight, the pop-up lounge will serve cold grab-and-go items throughout the day, although the staples of barista-pulled coffee and alcoholic beverages after 11am will remain.
  • With no toilet or shower facilities, lounge guests will need to venture out to use the airport's facilities.
Summary of VA's restricted entry rules to the temporary pop-up lounge in Adelaide.
Summary of VA's restricted entry rules to the temporary pop-up lounge in Adelaide.

If the restricted entry rules impact your next trip out of Adelaide, a Priority Pass membership could be the key to keep you from being lounge-less with entry to the nearby REX Lounge.

A breath of fresh air for Adelaide

Executive Traveller understands the Adelaide lounge will also showcase an updated lounge design with a new ‘character’ that will be noticeably different to its domestic siblings, which all draw from a template created by Sydney’s Tonkin Zulaikha Greer Architects in 2010-2011 and which debuted at Virgin’s Melbourne Airport domestic lounge.

Virgin's current lounge design, which debuted in 2011, will make way for a fresh new look.
Virgin's current lounge design, which debuted in 2011, will make way for a fresh new look.

“We are investing in a new lounge product for Adelaide that our customers are going to love,” Virgin Australia CEO Paul Scurrah previously told Executive Traveller.

“I’ve spent a lot of time in airport lounges and I know just how important they are to our passengers, especially a lounge that actually makes it feel relaxing before you travel.”

On his checklist for a good lounge experience? “I value space, power, WiFi, good coffee and good food – it’s the little things that matter most,” Scurrah confided.

More details on the design and features of Virgin Australia's upcoming Adelaide lounge is expected in the coming weeks.

Read more: Virgin Australia readies new-look lounge for Adelaide

Brandon Loo

Brandon is our Perth-based writer with a focus on frequent flyer points and travel guides. On his travels, he enjoys tucking into local delicacies, discovering new cocktails, and making aeroplane food look good on camera.

QF

11 Jul 2014

Total posts 404

I know a lot of people who will be happy about the upgraded lounge, everyone comments about the current lounge

18 Jul 2018

Total posts 15

Good, about time.

I minimise my time in the ADL lounge as it's always cramped and unpleasant compared to all other major cities.

24 Aug 2011

Total posts 655

It will be interesting to see the new design style chosen. As pointed out in the article, the current style is nearly a decade old and, whilst still attractive, is due for an update. Scurrah is hinting that he is placing a high priority on functionality and the serviceability of the space so maybe that means that architectural beauty may not be as important as the touchpoints the customer encounters such as food wi-fi etc.

We are very lucky in Australia with the standard of our domestic lounges from both airlines which are light-years ahead of what you often encounter in the US and Europe. Yes, there are some average ones (MEL Qantas Club springs to mind) but overall they are well-fitted out with great food and drink offerings.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

What would the 'Train Diver' know about hospitality ??

13 Dec 2019

Total posts 9

We arrived (my parents and I), 2x J class paying pax, and myself, a J class award seat. And we're told we needed to wait as the lounge was full. They had some dumb AFL team in there. So the 3 of us had to stand for 10 mins near the food area as the lounge was completely full with not one seat. The team left and about half the seats were vacated.

I was actually a little p'd off as my parents are in their 80s, and these strapping young footballers were occupying all the seats and not one of them jumped up to offer their seat. Likewise the dragons at the entrance didn't make any attempt to help the situation either.

This was 11am in December on a week day.

So I'm very glad to see it will be getting an overhaul, and hopefully better capacity!

24 Aug 2011

Total posts 655

I don't know what you expected the staff to do; everyone who was in there was entitled to access and it was full. The staff can't conjure up extra space. About the only thing they could have done was tell you it was full before you entered and you should go back into the general terminal and try again later but I doubt that would have pleased you either.

05 Apr 2012

Total posts 15

Not sure which "dumb" AFL team you talking about - must have been the Adelaide Crows! 11 am on a December weekday seems unusual for an AFL team. I have been in the ADL lounge on a Monday during the footy season & the departing AFL teams are always well behaved.....not that it helped if they had just defeated my team!

Qantas - Qantas Frequent Flyer

22 Feb 2020

Total posts 2

December is off-season for AFL, and while they would be training, they don't tend to travel at that time of year. Could it have been an A-League or NBL side?

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

I hope it has more subdued lighting, in MEL I feel like I'm in an operating theatre, it's so bright, white and sterile.

13 Dec 2019

Total posts 9

“But I doubt this would have pleased you either!” Lovely. Thanks for your assumptions.

I guess I was just taken aback by the team spread out over multiple areas including their bags on bar stools. Seeing two pax in their 80s hovering around, I guess I just would have hoped the young men and or staff could have moved their stuff to offer two seats to the oldies instead of sprawling belongings over the extra seating.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Did you ask "Is this stool taken?", even just once?

24 Aug 2011

Total posts 655

You didn't mention that the footballers were consuming more than one seat each and, if that is the case, they should have moved their bags as you say.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Sports persons travelling on their sponsor's airline are rarely ever 'sophisticated' travellers, I've seen this for myself when flying back PER to MEL with a WA AFL coach (no names here, he's no longer the coach any way). Like kids and puppies (which most of them are), they need to be 'house trained' with an appropriately worded polite question (asking the obvious of them).

Sad that some front counter staff behave as though they're security at the door of a nightclub. Trust me, not unique to Virgin Lounges (the other is the same).

08 Feb 2018

Total posts 78

Why is there an assumption that older people have more right to the lounge than younger people? They've earned their right to be in there just as much, old age isn't a 'give it to me because' card.

13 Dec 2019

Total posts 9

Sorry. I should have said this yes. I see now it looks like I'm ranting.

Two of them also had their feet up on other chairs at the lower area with 2 of them taking up 4 seats.

Anyway I'm not looking for a fight, not to be bullied by others' comments as to what I did and didn't ask about the spare seating.

Sorry this has caused such a stir.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

"Bullied...". Oh please.

Qantas - Qantas Frequent Flyer

25 Mar 2014

Total posts 208

Your not being bullied your being trolled.

Simple person looking for reactions, by baiting you.

13 Dec 2019

Total posts 9

Right, well this was my whole point.

“Kids behaving badly”. And I didn't have the balls to go up to confront them. And what I was appalled was the Va staff could see it all too and didn't lift a finger either. That was all.

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 191

Malcolm, please ignore airADL's comment. When I wrote "Did you ask "Is this stool taken?", even just once?", it didn't occur to me that you might take it offensively, and I certainly didn't intend to bully, 'troll' or bait you. I was curious to learn more of the circumstances you were faced with and how you handled it.

I know from personal experience the challenges of 'escorting' my own parents through an airport to catch connecting flights (from T1 to T3 in MEL), how they seem to walk slower than at home, etc. The last thing you expect when finally getting to settle them in a Virgin Lounge is insensitive (or just plain lazy) staff and inconsiderate fellow travellers, especially a group of AFL players. Hoping this settles things between us, I'll not comment further on airADL's contribution to the discussion. Wishing you happier travels Malcolm.

Virgin Australia - Velocity Rewards

21 Feb 2020

Total posts 1

This is good news. I was in the Adelaide lounge last week and it was packed and the air con was struggling as the afternoon sun comes straight in those big west side windows. Being an Adelaide afternoon in February, it wasn't ideal.

I travel to and through Adelaide several times a year so I'm looking forward to trying out the new lounge.

13 Dec 2019

Total posts 9

No hard feelings my end. Yes it's horribly hard to travel with elderly (and one disabled) parents. Wishing everyone happy travels wherever they may go.

05 Apr 2012

Total posts 15

To the important question from this article.........is there a date for opening the new lounge?

24 Aug 2011

Total posts 655

Apparently April but both airlines struggle to get lounge renovations opening on time in Australia so you'd be safer saying by the end of June. I assume the new lounge relies on the wider terminal extension so, even if the lounge is ready, it is possible other works will delay its opening.

Qantas - Qantas Frequent Flyer

22 Feb 2020

Total posts 2

Location and rough size of the lounge can be seen at the end of this document. While we can't gauge the size of the original lounge from it, it will be 50-100% larger than the original, and will be a longer walk from the security area. There are quite a few other tenancies in between, so I can easily believe that this will stretch past April.

https://www.adelaideairport.com.au/corporate/wp-content/uploads/2020/02/TEx-Newsletter-Feb-2020.pdf

10 Jul 2018

Total posts 117

Thanks BushTerrors, we have updated the article with the new map.

04 Jun 2016

Total posts 4

Well, i will push back my ADL regular visit to late April then.

Hope new lounge can move to the other side with tarmac view other than the dull carpark view.

18 Jul 2018

Total posts 15

It's oriented the same way so don't expect a good view. This is made clear from terminal diagrams I think.

Virgin Australia - Velocity Rewards

06 Oct 2017

Total posts 32

Oliver is spot on. None of the lounges in Adelaide have a tarmac view and likely won't ever given the overall layout of the airport.


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