Thanks Boeing-Tragic. I actually did get this checked by a team leader who said it was a VFF issue. I will call again though and ask to speak to the leader direct rather than via a customer service representative. I know they are under pressure but I worked hard for these points and am not about ...

I, to, have an expired KrisFlyer account and now a new account, and am in the exact same situation as you adpadp.I have phoned KrisFlyer twice and keep getting told I need to talk to Velocity about it, that it is their issue, but I am positive that my old KF account is blocking the new one, despi...