@Turnblatt, you aren't being too helpful. The ticket isn't a cheap economy ticket and I see no reason to mock others who offer help. @JB123, thanks for the tip. I'm going to lodge a complaint with NSW Fairtrading agency.

Back in June, I had to cancelled my trip, departing from Sydney. It's been over 4 months, and I still didn't get my refund, despite a weekly call to their customers service team. Every call ends with them promising that the issue is going to be resolved in days, but to no avail. Any suggestions a...