3D body scanners are a pain. I had back surgery as a child and end up needing to be patted down. They usually get a bit embarrassed as I am a middle aged woman and insist I try to be rescanned first. Letters from doctors don’t help. You just have to be good humoured about it.

I requested a refund mid March from Qantas. Nothing happened. Finally rang waiting hours for a call back. Assured refund was on its way. Then several days later email received with a voucher which expired end of April. Numerous attempts to reach customer service. After many days response with an ...

I am a short woman and have never been offered help to lift my luggage by staff either in economy nor business class. When my son was very little occasionally other passengers would help ( they did so spontaneously- lovely people) . So like others I was always perplexed by the concern about staff...