Just to clarify and respond to a few of the comments- my complaint is that the points balance on the top of the page was NOT reflective of my balance after the voucher purchase. A few hours after my purchase, the website hadn't yet deducted the points from the balance that was both on the top of ...

Hey there, thanks for responding. I guess that's what I'm trying to figure out from more experienced flyers. I have never experienced such consistently rude and unhelpful service from any company, let alone an airline. Given that I run my own business and am pretty busy, having to spend so much t...

Hey all, first-time poster here. I run a non-profit and plan to be traveling overseas and domestically a few times a year for the next two years for business and also for leisure. I was posting to ask about experiences with compensation after experiencing a website glitch and repeatedly poor serv...