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  • Losing Platinum Status

    Jan 23, 2023, 07:01 AM

    Mate - I'm platinum and it took 5 months to get a response via email, including 2.5 months to hear back after they followed up with the "we've been busy, some have been resolved, if you still need assistance reply" email. Finally did hear back and it was excuse after excuse followed by contradic...

  • QF call centre in Australia

    Oct 06, 2022, 12:23 PM

    I'm having incredible frustrations. The South African call centre is the worst, I think I've had the same guy twice from there and he is over confident, doesn't wait till you finish your query, and then doesnt actually solve the issue. I'm Plat but dont think I have the Plat call centre number? ...

  • Qantas Social Media Response TImes

    Jun 09, 2021, 01:07 PM

    I sent a DM direct, with all the information they asked for. Still nothing almost 3 weeks later....

  • Qantas Social Media Response TImes

    May 28, 2021, 09:07 AM

    Interesting, I'm on day 5!

  • Qantas Social Media Response TImes

    May 28, 2021, 08:42 AM

    Hi All, Just wondering what your experiences are with response times from Qantas on twitter/facebook of late? Cheers

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