Executive Traveller exclusive
Qantas frequent flyers will be able to retain their current Silver, Gold, Platinum or Platinum One status through as far as June 2024 as part of an unprecedented ‘apology package’ announced by airline CEO Alan Joyce today.
“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” a sombre Joyce admits in a video message being sent to all Qantas Frequent Flyer members on Monday August 22.
“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough. On behalf of the national carrier, I want to apologise and assure you that we’re working hard to get back to our best.”
And while Joyce maintains the Roo’s recovery is underway, he’s extending an olive branch to angry passengers stung by ongoing travel chaos with a multi-pronged benefits package in recognition of those woes.
Qantas status extension
Headlining the make-good measures is a 12-months status extension for all Qantas Frequent Flyers, both within Australia and around the world.
High flyers holding Silver, Gold, Platinum or Platinum One status with a membership year ending between 31 July 2022 and 31 December 2022 (inclusive) will see their status automatically extended to 31 July 2023 through to 31 December 2023.
“We’re removing the requirement to make a booking and will now be providing automatic status extensions,” the airline says – news which will rankle those who’ve already taken that flight.
And no, you won’t get another year of status on top of that: “members who already booked a flight will only receive the one 12 month extension,” Qantas maintains.
Likewise, frequent flyers with Silver, Gold, Platinum or Platinum One status and a membership year ending between 31 January 2023 and 30 June 2023 (inclusive) will see their status boosted to 31 January 2024 through to 30 June 2024 – again, without needing to set foot on a Qantas flight.
Also again, if you’ve already done enough flying to retain that status to 2024, this doesn’t mean you get another 12 months of gratis status, with Qantas stating “the status extension is offered as support for members who aren’t able to retain in their own right.”
For more specific details on the status extension, click through to the Qantas Status Support page.
Qantas status credit rollover
With that next year of status in the bag, frequent flyers can tap into a status credit rollover to carry some of their status credits forward into their next membership year and give them a head-start on continued status.
The rollover will be capped at “at least 40% of the status credits required” to retain their tier:
- Silvers can rollover 100 status credits
- Golds can rollover 250 status credits
- Platinums can rollover 500 status credits
- Platinum Ones can rollover 1800 status credits
The only status credits that don’t qualify for the rollover are those from the Qantas Loyalty Bonus along with others provided by Qantas as “support” or a gift.
Qantas Points Club Plus members who already receive a status credit rollover will receive this rollover in addition to that.
However, Qantas has been known to release double status credits offers for specific destinations, with the aim of increasing bookings to that city or country, and this still can’t be ruled out.
Complimentary lounge passes
Another part of the package are Qantas lounge passes which members can use themselves, or offer to a friend, colleague or family member.
Gold members will receive an invitation to visit a Qantas domestic Business Lounge, with Silver members receiving an invitation to visit the Qantas Club or an international Business Lounge.
However, there are no plans to offer highly-valued Qantas First Lounge invitations to Platinum members or any frequent flyers holding lifetime status, or even rarer Qantas Chairman’s Lounge invitations to Platinum Ones.
Other sweeteners in Qantas’ “We're sorry” package include:
- a ‘$50 off’ flight promo code for Australian and New Zealand-based Qantas Frequent Flyer members to redeem towards a return Qantas flight
- up to 30,000 Qantas Points for Platinum and Platinum One members “to help inspire your future travel plans or request an upgrade on your next flight”
Qantas says it will also extend the previously-announced commitment “of up to 50 per cent more reward seat availability on Qantas International, trans-Tasman and popular domestic routes until 30 June 2023”, with those reward seats being released progressively from noon, Monday August 22.
Also read: Best Qantas Frequent Flyer credit cards