London’s Heathrow Express to be axed?
Is this the end of the line for the speedy but expensive train between London Heathrow and Paddington?
London’s Heathrow Express may soon be completely replaced by more affordable and better connected Elizabeth Line services, according to reports in the UK media.
The Heathrow Express offers a 15-minute non-stop ride between London Heathrow airport and Paddington, with standard one-way fares ranging from £10 to £26 depending on how far ahead they are purchased.
The Elizabeth Line, which opened in 2022, is around half of Heathrow Express’ walk-up price, and takes around 30 minutes on the same Heathrow-Paddington leg.
But the key advantage of the ‘Lizzie Line’ is that it reaches across greater London.
Trains run from all four Heathrow terminals eastwards to six ‘core’ underground stations – including Paddington, Bond Street, Tottenham Court Road and Liverpool Street – and then continue to the Canary Wharf business district and beyond.
All six of those key stations, and several others along the Elizabeth Line, also serve as interchange stations for eight popular Tube lines as well as the Overground and DLR lines and regional Network Rail services.
Transport for London (TfL) says it intends to double the frequency of Elizabeth Line services when ten more trains are delivered in the next two years.
Meanwhile, patronage on the Heathrow Express “is steadily falling and we need to reconsider whether this service is the best use of these valuable train paths into Paddington,” TfL noted in a recent submission to the UK government.
The axe could fall on the Heathrow Express in 2028, which marks not only the end of the current track access agreement but the 30th anniversary of the high-speed train, launched in 1998 by then-Prime Minister Tony Blair.
“The current service contract ends in 2028 and alternative options should be considered that can increase ridership at a lower cost to customers to the airport.”
“With limited capacity on the Great Western Main Line (GWML) and competing demands from a number of train services, the focus must be on using it in a way that benefits the most passengers and improves reliability.”
Heathrow Airport, which runs the service as a joint venture with Great Western Railway, maintains there has been a year-on-year increase from 4.3 million passengers in 2024 to 4.5 million in 2025.
It also says the Heathrow Express is geared to the needs of travellers by providing dedicated luggage space and on-board toilets, and should sit alongside the Elizabeth Line and London Underground (Piccadilly) line in providing options to the public.
“Passengers value our convenient, direct service – twice as quick as the Elizabeth Line – and this is reflected in the latest Rail Customer Experience national survey, where Heathrow Express achieved 90% passenger satisfaction and ranked among the top performers in the UK for value for money.”
The UK Department for Transport has confirmed ongoing discussions with Heathrow Airport regarding to the future of the Heathrow Express.
A spokesperson said “no decision has yet been made on the future operator of the Heathrow Express. The current franchise exemption ends in 2028 and a decision will be announced in due course.”
Also read: Heathrow Express vs Elizabeth Line


Qantas - Qantas Frequent Flyer
09 Feb 2015
Total posts 408
On the half dozen times I have used the Elizabeth Line, it is nearly always jammed. On these occasions I was not in a hurry and had the whole family with me, so I took the savings and longer journey (plus I needed to get to Tottenham Court Road). I do prefer the Heathrow Express for the obvious reasons however.
Virgin Australia - Velocity Rewards
24 Jan 2018
Total posts 866
Same. Not a fan of taking luggage onto a 'suburban' service, nor am I a fan of others doing it to my local line. Maybe TfL needs to take a close look at how JR do this in Japan?
09 Feb 2021
Total posts 23
But the fact that it is jammed suggests the answer. It needs additional capacity, which is a better use of valuable track capacity than running half empty HEX trains.
Virgin Australia - Velocity Rewards
24 Jan 2018
Total posts 866
Same. Maybe TfL needs to take a closer look at how these types of service operate in Japan?
03 May 2013
Total posts 711
Scored many a 3 month advance purchase 5 pound each way tickets(now 10 pounds). Elizabeth line is def the way to go. Better still, LCY!
QFF
19 Sep 2013
Total posts 224
Also prefer the Heathrow Express, but it is confusing having Elizabeth Line trains running at the terminals. If you want to use the train to change terminals, you should only use the Heathrow Express as its free, but you may cop a fine if using the Elizabeth Line trains without paying.
Qantas - Qantas Frequent Flyer
09 Jun 2017
Total posts 95
I agree with Mightyreds. I use Elizabeth Line for family trips and always seem to be packed when I take this service, travelling with luggage is not easy. Maybe the extra services will make a difference but it is London so always going to be busy. For business trips, Paddington suits me and I would normally get a Heathrow Express ticket ahead of time so not a ridiculous cost for the 15 minute journey. Far less stress to use Heathrow Express.
Qantas - Qantas Frequent Flyer - Chairmans Lounge
01 Sep 2011
Total posts 429
Last month i took the Elizabeth Line from Paddington to LHR T3. Cheaper yes but awful experience. So jammed, as others have said, and uncomfortable with luggage. LHR Express is way better. Chalk and cheese.
23 Feb 2017
Total posts 26
I don't want to repeat points already made but I will add the following. The HEX hasn't been as good since the 'old' trains were scrapped. The current rolling stock is far inferior. HEX on-board staff are always top notch. Never seen a member of staff on an Elizabeth Line service. More thought needs to go into segregation of airport travellers, avoid a rush to the lowest common denominator.
The situation at Gatwick is similarly poor as the previously excellent Gatwick Express has been incrementally dumbed down over the years.
RC
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