Singapore - Changi
- Modern, contemporary design
- AC, USB and wireless charging points
- The promised nap area still not open
- Singapore Airlines' flagship business class lounge
Singapore Airlines’ all-new Changi T3 SilverKris business class lounge is spacious, modern, well-appointed – and finally deserving of its flagship status.
Over two years in the making, with the extensive project interrupted by the pandemic, this represents a sweeping rethink of the Singapore Airlines’ SilverKris lounge proposition.
Executive Traveller visited Singapore Airlines’ new SilverKris Business Lounge prior to its official opening to the public – here are our first impressions, which we’ll update as a full review when we’ve had a chance to spend time seeing the lounge in action.
Location & Impressions
Singapore Airlines’ new SilverKris business class lounge sits in the same familiar location on the upper level of Changi Terminal 3: just follow the signs towards the 'A' gates and look for a clearly-marked escalator up to the SilverKris lounges.
It’s just along the hall from the previous temporary SilverKris Lounge, which has now been shuttered and will reopen in February 2022 as the new KrisFlyer Gold lounge.
But longtime visitors to the lounge will need to briefly reorient themselves, because as part of the revamp of the SilverKris Lounge precinct, the expanded business class lounge now largely exists within the footprint of the old first class lounge and The Private Room.
It’s not immediately obvious, especially as the new lounge embraces natural light flowing from the terminal atrium, the boarding gates and the tarmac.
Much of this was achieved simply by removing false walls erected along the perimeter of the old lounges – which are now being rebuilt where the business class lounge used to be, ahead of their own eagerly-anticipated reveal in February 2022.
As soon as you walk into the new SilverKris Lounge, that light emphasises a space that’s much more open than the previous business lounge – less closed-off and cluttered, with intelligent use of furnishings and dividers rather than walls to help define each ‘zone’.
With an expanded footprint, Singapore Airlines' new SilverKris Business Lounge features four distinct zones, each catering to travellers with different needs.
The lounge’s overall design is utterly modern and contemporary, without the ‘heaviness’ of the previous colour schemes and furnishings.
There’s noticeably less marble – although it remains as a feature element such as tables, section of flooring and walls – and more natural materials, while the colours or chairs and sofas pick up notes such as burnished orange and blues from the airline’s palette.
(And you won’t just see the difference, you’ll also smell it, with Singapore Airlines’ new ‘Batik Flora’ signature scent wafting through the lounge.)
All the same, Singapore Airlines is calling this a ‘soft opening’ of the SilverKris business lounge.
Executive Traveller understands that some parts of the lounge experience – including the promised “rest area with chaise lounges” where travellers in transit can nap before their next flight – are still being finalised and will be revealed in February 2022, when the curtains are pulled back on the complete SilverKris lounge precinct including the new SilverKris First and The Private Room lounges.
Until February 2022, the SilverKris business class lounge will roll out the welcome mat to all lounge-worthy travellers on Singapore Airlines and its partner airlines – including those who’d usually be consigned to the KrisFlyer Gold lounge or would make a beeline for The Private Room.
- business class, first class and A380 Suites passengers of Singapore Airlines
- business class and first class passengers on Star Alliance airlines
- Singapore Airlines PPS Club and Solitaire PPS CLub members
- KrisFlyer Gold Elite, Star Alliance Gold and Virgin Australia Velocity Gold and Platinum members flying in premium economy or economy with Singapore Airlines or a Star Alliance airline
In February 2022 Singapore Airlines will open its new KrisFlyer Gold lounge, along with the all-new SilverKris wings of the first class lounge and The Private Room, at which point the main SilverKris lounge will return to being only for business class passengers.
Singapore Airlines has never skimped on the food front, with its SilverKris lounges serving an array of dishes to reflect not only their 24-hour operation but the different tastes of passengers from around the world.
That said, what could broadly be defined as Singaporean cuisine – itself a melange of Chinese, Malaysian and Indian influences – is always proudly at the forefront.
While we've not had the opportunity to visit this new SilverKris Business Lounge when it's in full swing, Singapore Airlines says that visitors facing a short transit between flights "can have a light snack in a relaxed café setting."
Longer layovers will favour a fuller exploration of the lounge's selection of Asian and international cuisines in the main dining room, "including live stations that will offer signature local delights."
The bar doubles up for breakfast and brunch before toggling to a tended wine, sprits and cocktail bar in afternoons and evenings.
Covid has of course reshaped the lounge dining experience, so self-serve buffets continue to be replaced by a system where your selection of dishes are either immediately served up by staff or cooked to order and collected when ready.
However, until the new SilverKris First Class and The Private Room lounges open in February 2022, first class passengers in the SilverKris business lounge will enjoy table service from an expanded à la carte menu in a roped-off section of the lounge.
Part of the SilverKris business lounge’s overhaul involved removing the desks and cubicles of the old business centre, which was largely obsolete in an era when just about every traveller has their own laptop or smartphone.
Now it’s more important to let people work pretty much anywhere they choose to sit within the lounge.
The old SilverKris lounge was hampered in this regard by a lack of AC power sockets, but the new lounge has AC and USB outlets almost everywhere – or at least most places you’d expect to find them – from near individual chairs, along dining room walls, tucked away at in front of banquettes and sofas.
The AC sockets have the same universal design seen on aircraft and in the best hotel rooms which can accept different types of AC plug so you won’t have to fish around in your bag for an adaptor.
Next to each of these are USB-A sockets rated for high power output so they can provide juice for tablets and larger smartphones.
But Singapore Airlines has gone a step further, adding wireless charging points to round out the power-on-tap approach.
These are most commonly seen on the lounge’s most work-friendly pieces of furniture.
First up: these paired seats with a centre table that’s large enough resting a drink or snack and perching a tablet or a small laptop at an angle, while you settle back in a wide comfortable chair.
Below the LED lamp are two sets of conveniently-located AC and USB power outlets, with a pair of wireless charging points on the desk itself.
These seats are intended more for relaxing while causally tapping away on your favourite piece of tech – even if it’s just a smartphone in your hand – and strike us as an interesting compromise between a standard armchair and the lounge’s more business-focussed ‘productivity pods’.
Meanwhile, those pods are where you can really get down to work.
This is a measured evolution of the first-ten pods which debuted in Singapore Airlines’ new-look lounge concept several years ago.
The high wrap-around walls offer privacy so you can focus, with an adjustable LED reading lap plus the welcome trio of AC, USB and wireless charging points.
Note that there’s now room under the padded bench seat to stow small carry-on bags.
To freshen up before or between flights, the SilverKris business lounge contains 15 of spacious unisex shower suites.
Each suite includes its own toilet plus a raised bench where you can plonk your cabin bag or sit while changing.
As with the washrooms, amenities are supplied by luxury perfume house Penhaligon’s, which is also behind the new Singapore Airlines business class amenity kit.
As noted earlier, Singapore Airlines’ original announcement of the SilverKris business class lounge promised “a rest area with chaise lounges will be provided for customers to catch some shut-eye before their flight.”
This is expected to remain under wraps until February 2022 while the airline works on improving sound dampening around the rest area so that it’s as quiet and relaxing as passengers would expect.
Until then, if there’s any noticeably quieter part of lounge we suggest that’s to be found off to the far right when you enter, away from the centrally-located bar and the dining areas.
On the face of it, and pending a later visit to see the lounge in action, it appears that Singapore Airlines has finally delivered the flagship lounge experince which business travellers expect and indeed deserve, resulting in what we’d rate as the Changi Airport’s best business class lounge.