• I found the points fee of 100K when I was only 15 SC's short of gold to be rather insulting. It should definitely be pro-rata, based on how many SC's you need to buy. Even 100,000points = 500 SCs (just to make the maths easier) & go from there. I note that a loyalty bonus is 50SC's or 8000 po...

  • I'm going to arrive on a QF flight from SIN & transfer to a QF domestic flight 4 hours later. How can I access the QF lounge for an hour or two prior to transferring to the domestic terminal? Being a gold FF I only get access to the Qantas Club domestic & the gluten free dining options t...

  • I wonder if the 80,000 points to be granted gold status or 120,000 for platinum are a fixed amount. I was 15 SC short of moving back to gold after a year on silver, after I missed the chance to earn 20 points on a JQ flight due to misinformation fro the QFF helpline. When I raised this as an issu...

  • Hi Otto,It might be that "in light of the current situation with airlines" that QF thinks we will have little option but to fly with them, once we can fly again. I honestly hope that I'm wrong and that when things settle down that QF does the right thing by loyal customers who have been left behi...

  • I think the easiest answer for Qantas would have been to not reset everyone's status credits when their next anniversary date falls from 1/3/20 to 28/2/21.

  • I would book the Jetstar flight for the earliest day that you can fit it into your schedule (at the price that is right for you). Hopefully you can make the trip before the end of the month of in the first week of June, well before you need to meet your niece/nephewA plus bundle each way will get...

  • Awful Customer Service with Qantas

    Apr 20, 2018, 04:17 PM

    My experience with the QFF help centre has been poor. They provide incorrect information and are very quick to come up with reasons why you are not entitled to benefits/compensation for their mistakes. Improvements to the web page would help (as then I wouldn't have to call them) but don't expect...