Gold to Platinum - currently 1330 SC credits

27 replies

snapperhead

Member since 17 Feb 2020

Total posts 2

Last year I went back to Gold from Platinum. My membership period is September to August, and currently I have 1330 SC points.

Before the virus outbreak, I had travel booked in April that would have taken me to Platinum this month. Now with flights being cancelled and the chance of flights before August looking more remote each day, do you think Qantas would take my membership to Platinum at the end of August if flying wasn't possible?

I'm sure there are a lot of other frequent flyers in this situation.

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 372

Why on earth would they? Qantas has already extended current status levels, I do not see why they should be comping higher status as well.

vhojm

Qantas - Qantas Frequent Flyer

Member since 25 Oct 2019

Total posts 12

Unfortunately it does seem a bit unfair, but you aren't the only one who will be in this situation and Qantas can't be giving every person who is stuck in your situation a higher status tier.

Hopefully you'll be able to qualify next year.

D747

Member since 07 May 2019

Total posts 1

This is about 1% on the scale of what is happening in the world right now but.... I believe Qantas have been very generous with what they have done for their frequent flyers, but I can relate to the OP is saying, as I'm in exactly the same position. I have enough SCs and had enough travel booked in April / May to make Platinum for the first time in many years. I'm not asking to be comped but it's more an ORC situation and a bit of a no brainer as far as QFF are concerned. I believe they'll get around to helping people in our position in the fullness of time.

spooncrusade

Jetstar Airways - Qantas Frequent Flyer

Member since 18 Jun 2018

Total posts 5

Not that one's frequent flyer status is that important right now, but what Qantas have announced excludes frequent flyers that had already retained and were about to attain the next tier. One Poster suggested what I thought would be fair in that Qantas should only remove the status credits required to retain your current status tier on the anniversary and therefore and carry over the excess. I.e. If you were Gold with 1330, remove 600 and leave 730 to carry over into the new membership year.

blingwad

Qantas - Qantas Frequent Flyer

Member since 04 Jun 2015

Total posts 73

Originally Posted by snapperhead

Last year I went back to Gold from Platinum. My membership period is September to August, and currently I have 1330 SC points.

Before the virus outbreak, I had travel booked in April that would have taken me to Platinum this month. Now with flights being cancelled and the chance of flights before August looking more remote each day, do you think Qantas would take my membership to Platinum at the end of August if flying wasn't possible?

I'm sure there are a lot of other frequent flyers in this situation.

Maybe not right now, but in a month or so when things settle down for their call centers, give them a ring and ask the question, i would think under the circumstances you would be a decent chance. Otherwise there is a deal with BP for there rewards program that get you some status credits.

findjeremy

Qantas - Qantas Frequent Flyer

Member since 10 Sep 2012

Total posts 2

I am in the exact same situation..albeit with a few more SC's needed but had booked two overseas trips that would've taken me over to Platinum before my anniversary end (end of May)..that won't be possible now. I really like @spooncrusades idea since I easily surpassed my Gold requirements awhile back..Appreciate there's bigger problems in the world right now but this IS a frequent flier board..so assume these discussions are fair!

Peter_G

Qantas - Qantas Frequent Flyer

Member since 20 Apr 2018

Total posts 4

I think the easiest answer for Qantas would have been to not reset everyone's status credits when their next anniversary date falls from 1/3/20 to 28/2/21.

OttoV

Jetstar Airways - Qantas Frequent Flyer

Member since 24 Aug 2018

Total posts 36

Bad luck snapper head; I sat on 1390 SC for eight months and was advised by QFF Service to ‘apply' for the missing SC towards the end of my membership year. Luckily was able to achieve the missing credits (and some) in Feb this year. Be interesting to see what will happen if serious travel (and status credits accrual) does not return to ‘ normal'.....back to bronze?

downunderd

Member since 08 Apr 2020

Total posts 2

Same here; after a couple of years on Bronze due to employment changes I was rapidly gaining SC's this year, having past Gold threshold and well on way to platinum. Alas I hadn't made the requisite 4 Qantas badged trips this year yet, with these planned later in the membership year (which finishes in end of June), and are now very unlikely.
The fact that individuals with no flights, and no status credits but current status have been extended whereas flyers such as myself who have credited all international flight credits to QFF are not being recognised leaves a really sour taste in my mouth. I really am of a mind to avoid QFF together and take my loyalty to overseas airlines given the short sighted product management.

[email protected]

Qantas - Qantas Frequent Flyer

Member since 09 Apr 2020

Total posts 3

I am in the same situation - I had a flight booked for this month which would have given me platinum so I have already qualified for Gold, therefore the one year extension gives me nothing. As my status year ends on May 30th I stand no chance of taking a flight to upgrade. I asked Qantas if they could not zero the credits at the end of May given the impossibility of flying but they said no and that I could 'enjoy' earning them in the future. It takes 1400 to get to Platinum and only 1200 to renew platinum. The icing on the cake is that I have had to cancel 4 flights, all of which would have earned double status credits. My understanding is that this offer will not be available for future flights booked using the credit notes.

tris06

China Airlines - Dynasty Flyer

Member since 22 Sep 2012

Total posts 10

The best thing they should do is extend the qualification period for over the 12months. So for example if the airline is effectively shut down for 3-4 months they can say instead of the points counting for the previous 12 months, the previous 16 months will count towards the qualification.. Of course the earliest period that should count to this exception should be from 1st of April 2019 and say the extra qualification period promotion will end on the 30th of June 2021 (If restrictions were lifted 1 year earlier as an example). That kind of way would be the best. Of course the amount of extension period must be defined like maybe during the period where the restricted travel to only Australian citizens and etc. So when that gets lifted eventually that would set the down time required to be added on top of the 12 months normal qualification period.

injadavidsan

Member since 30 Mar 2015

Total posts 9

Donate your points, share your status if you can.

[email protected]

Qantas - Qantas Frequent Flyer

Member since 09 Apr 2020

Total posts 3

I am in the same situation with a flight I was due to take on 21st April giving me enough status credits. I have asked Qantas to either upgrade me to Platinum or to not zero the status credits at the end date of my gold status (currently end of May) b3cause it is impossible to obtain any status credits for at least another 6-7 months. They have said no but I am giving it one more try.

I think that they should not zero the status credits because in the long run it will encourage those of us who are very close to achieving platinum to remain loyal once flights restart. The extension to my gold status for one more year gives me nothing because I had already achieved that and the possibility of obtaining 1400 status credits in the next 12 months is nigh on impossible. Indeed, it may be difficult to achieve even gold in the coming 12 months if international flights are not up and running before or close to the end of the year. I have now had to cancel 2 trips, both of which would have given me double status credits, my understanding is that when I rebook using the credit note is that that benefit does not apply to new flights.

OttoV

Jetstar Airways - Qantas Frequent Flyer

Member since 24 Aug 2018

Total posts 36

Hi Lesleycarey,

Talk about double indemnity if you miss out on the double status credits. I would try to talk to the QFF service folk to get clarification. In light of the current situation within the airline business, one might expect some significant flexibility of award programs else folk like you and I with some serious travel to catch-up on, might well vote with our feet and wallets.

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