The Qantas fiasco starts with the call centre. The overseas centres have a large number of restrictions on their end and pretty much all premium support issues can't be addressed even when calling the premium number. The level of accuracy and service from the call centre has plummeted. They can't...

The South African call centre is no better. They give you wrong information such as saying there are no seats on flights that are half empty or promising to call back and not doing it. Last time I got through the guy there said their system was down and couldn't do anything but the Qantas web sit...

The email sent out by Qantas is just a pathetic attempt at damage control. The email should have been sent weeks ago and something should be done at Platinum and Gold FF wait times immediately. They will definitely lose business.

I had to give up on my last 2 attempts at trying to call Qantas' so called priority number for platinum frequent flyers. It used to be they would answer the phone straight away. Last I was on hold for 1 hour and I gave up. There appears to be no priority service. The phone service parallels the ...

Announcements are already too long and tedious. These types of announcements are just fluff. Support some indigenous programs instead.