• All program enhancements such as this have one ultimate goal to upgrade the profit margins and downgrade the customer experience. It’s all marketing spin. How many times have you been on a plane with lots of empty seats but no award availability. Rather than release empty seats to the class...

  • Anything to help passengers avoid the taxi rip offs where fares can mysteriously double depending on the driver and meters are hidden from passengers will be a good thing. 

  • Couple of things are not made clear. Do you get exclusive use of just not have someone sit next to you. What are your rights if the neighbour encroaches and can both pay for the same middle seat? Seems this policy might create more problems. How does the neighbour know you paid to have the seat e...

  • Let’s not pretend - it is cost cutting pure and simple. Ticket prices are inclusive of pj’s, you are paying for them. Now ticket prices have only been going up while the inclusions have been cut. Do the math. 

  • Just spend 1 hour including 40 min on hold and 20 min with customer service person trying to get 3 seats allocated on a domestic flight where I had already checked the seat map and told her which empty seats I wanted. For some reason I couldn't do it online. The overseas call centre staff have ab...

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  • Qantas Premium Service?

    Aug 04, 2022, 09:12 AM

    The Qantas fiasco starts with the call centre. The overseas centres have a large number of restrictions on their end and pretty much all premium support issues can't be addressed even when calling the premium number. The level of accuracy and service from the call centre has plummeted. They can't...

  • Qantas call centres

    Jul 01, 2022, 10:41 PM

    The South African call centre is no better. They give you wrong information such as saying there are no seats on flights that are half empty or promising to call back and not doing it. Last time I got through the guy there said their system was down and couldn't do anything but the Qantas web sit...

  • Qantas phone service (or lack of)

    Apr 07, 2022, 01:53 PM

    The email sent out by Qantas is just a pathetic attempt at damage control. The email should have been sent weeks ago and something should be done at Platinum and Gold FF wait times immediately. They will definitely lose business.

  • Qantas phone service (or lack of)

    Apr 05, 2022, 07:19 PM

    I had to give up on my last 2 attempts at trying to call Qantas' so called priority number for platinum frequent flyers. It used to be they would answer the phone straight away. Last I was on hold for 1 hour and I gave up. There appears to be no priority service. The phone service parallels the ...

  • Welcome to Country?!

    Oct 30, 2021, 12:44 PM

    Announcements are already too long and tedious. These types of announcements are just fluff. Support some indigenous programs instead.

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