Executive Traveller

Rxm

Rxm

Member since 14 Jan 2017

Activity

  • 71 Total posts
  • 18 Discussion comments
  • 1 Discussions started

Frequent flyer programs

  • Jetstar Airways - Qantas Frequent Flyer
comments community discussions

  • How the Qantas status changes will affect you

    Feb 27, 2026, 05:47 PM

    We all know how Qantas’s last great revamp worked out with the classic plus rewards basically replacing the classic reward seats at 3 t 5 times the redemption rate. This new system really doesn’t bring any benefits. You could roll over status credits in the old system. You will now ne...

  • Qantas hack: lawyers launch class action compensation case

    Jul 09, 2025, 04:16 PM

    With the awful communication skills and poor language capacity of these overseas call centre staff I have experienced I am not so sure the outcome would have been the same if Qantas held sensitive customer data securely on shore and in house. 

  • Qantas hack: lawyers launch class action compensation case

    Jul 07, 2025, 06:35 AM

    Most Australians would not be happy with third party overseas contractors having access to their sensitive data. Especially given the poor quality of service provided by these overseas call centres. If companies faced penalties for data breaches they might find the true cost of their outsourcing ...

  • Qantas frequent flyer changes: more points, higher fees

    Jan 22, 2025, 10:14 PM

    Not really much to be upset about. The rare as hens' teeth classic reward seats are going to be more expensive but they only exist in the imagination of Qantas so we will all just be keeping our points less valuable points same as we do now.

  • Could Qantas move to spend-based status?

    Dec 11, 2024, 08:23 AM

    Qantas already bases SC earn on spending. You earn 4x on the more expensive business fares and 2x on flex economy. This is roughly the price difference between these fares. 

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  • Qantas Premium Service?

    Aug 04, 2022, 09:12 AM

    The Qantas fiasco starts with the call centre. The overseas centres have a large number of restrictions on their end and pretty much all premium support issues can't be addressed even when calling the premium number. The level of accuracy and service from the call centre has plummeted. They can't...

  • Qantas call centres

    Jul 01, 2022, 10:41 PM

    The South African call centre is no better. They give you wrong information such as saying there are no seats on flights that are half empty or promising to call back and not doing it. Last time I got through the guy there said their system was down and couldn't do anything but the Qantas web sit...

  • Qantas phone service (or lack of)

    Apr 07, 2022, 01:53 PM

    The email sent out by Qantas is just a pathetic attempt at damage control. The email should have been sent weeks ago and something should be done at Platinum and Gold FF wait times immediately. They will definitely lose business.

  • Qantas phone service (or lack of)

    Apr 05, 2022, 07:19 PM

    I had to give up on my last 2 attempts at trying to call Qantas' so called priority number for platinum frequent flyers. It used to be they would answer the phone straight away. Last I was on hold for 1 hour and I gave up. There appears to be no priority service. The phone service parallels the ...

  • Welcome to Country?!

    Oct 30, 2021, 12:44 PM

    Announcements are already too long and tedious. These types of announcements are just fluff. Support some indigenous programs instead.

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