For large families with young kids- is there a provision to book serviced apartments? We're expecting returning members but they've got a brood of young ones and 2weeks in a hotel room, no matter how luxurious, without cooking facilities and fresh air is causing the mom a lot of anxiety.

cancelled flights over 2months back. no points refunded. no $$s refunded. chat bot not working. sms and app messaging not working. phone hold over an hour and no answer. because of Covid apparently. someone pray tell me what all those staff who usually work the phones on bookings are doing?

Originally Posted by patrickk I think IFE is a privilege not a right. I have had faulty ones from time to time; it goes with the territory. I am glad they gave you a $100 most would not. So you would pay the exact same fare if you knew prior to the flight that the IFE wouldn't work? or would you ...