Member since 20 Nov 2015
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For those who don't know, Cathay Pacific has a fixed rate of compensation for flights where the IFE isn't working. This covers a faulty screen at your own seat or a cabin-wide or even aircraft-wide IFE outage, for all flights of more than three hours. The form of payment is a 'service voucher' which is valid for two years for 'purchase of products or services on any Cathay Pacific or Cathay Dragon operating flights, at any of the worldwide ticketing offices, worldwide airport check-in and ticketing counters.'
These vouchers can and will mainly be used for buying duty-free but as mentioned above, they can also be used for a discount on buying a ticket, excess baggage or other related CX services.
* first class passengers and Marco Polo Club Diamond members travelling in any cabin get USD$150 in vouchers
* business class passengers get USD$100 in vouchers
* premium economy and economy passengers get USD$50 in vouchers
It appears that there is no special allowance if you have high Oneworld status such as Oneworld Emerald (eg Qantas Platinum), the only status bonus is for Marco Polo Diamond.
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Cathay Pacific compensation for non-working IFE
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