Member since 20 Nov 2015
Total posts 39
For those who don't know, Cathay Pacific has a fixed rate of compensation for flights where the IFE isn't working. This covers a faulty screen at your own seat or a cabin-wide or even aircraft-wide IFE outage, for all flights of more than three hours. The form of payment is a 'service voucher' which is valid for two years for 'purchase of products or services on any Cathay Pacific or Cathay Dragon operating flights, at any of the worldwide ticketing offices, worldwide airport check-in and ticketing counters.'
These vouchers can and will mainly be used for buying duty-free but as mentioned above, they can also be used for a discount on buying a ticket, excess baggage or other related CX services.
* first class passengers and Marco Polo Club Diamond members travelling in any cabin get USD$150 in vouchers
* business class passengers get USD$100 in vouchers
* premium economy and economy passengers get USD$50 in vouchers
It appears that there is no special allowance if you have high Oneworld status such as Oneworld Emerald (eg Qantas Platinum), the only status bonus is for Marco Polo Diamond.
Member since 02 Jan 2019
Total posts 37
So if I'm flying business and for 8 hours the IFE doesn't work, they apologise by giving me $100? Wow, what a crock.
Member since 19 Apr 2012
Total posts 633
I think IFE is a privilege not a right. I have had faulty ones from time to time; it goes with the territory. I am glad they gave you a $100 most would not.
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
Call me crazy (and many do), but this is why I still carry an old book in the cabin bag... some brain candy by Frederick Forsyth is excellent for knocking over a few hours or putting yourself to sleep.
Member since 12 Feb 2013
Total posts 19
They do offer slightly more if you have MPO status, I got US$75 last year for a faulty IFE in PEY
American Airlines - AAdvantage
Member since 15 Feb 2013
Total posts 18
It is better than Qatar airways where I got a free in-flight internet voucher when there was no signal for the whole flight and an iPad full of Arabic movies.
It's not a privilege if they advertise the product with IFE and you have paid for it. And when one pays $4 or 5K for a seat for 12 hours, it's actually part of the contract between vendor and consumer. We are not talking about them not having a particular movie you'd like watch. I think $100 is below what that component of the product is worth. What you're saying, essentially, is if I go watch a movie at the cinema for which I've paid and all the seats are taken, the manager says, "Here's 3 popped kernels for you to enjoy as compensation for standing for the entire duration of the film. Please come again."
It is advertised, but I am not sure it is part of the contract of carriage though (worth a check). It does depend on technology as does w-fi.
I just check on one of my tickets. There is pages on various liabilities etc (including no guarantee of a selected seat) but not one word on IFE.
Singapore Airlines - KrisFlyer
Member since 08 Jun 2018
Total posts 144
Yes, I experienced this last year on a flight from SIN to HKG, personally on such a short flight I thought it a reasonable offer of $100, especially as they were given out as we deplaned and the Cabin Manager had come round to apologise personally to every one in Business Class. I had an iPad and some work to deal with so may not even have used it, but it would probably irk me on a much longer flight. I know that it isn't in the Contract of Carriage but there's no doubt that all (ok, most) airlines play heavily on their IFE experience to entice you to their offering.
Member since 20 Jan 2017
Total posts 33
I've done SYD-LAX with Delta and no IFE and received $50USD, it was pretty brutal going 14 hours with nothing not even a book.
Qantas - Qantas Frequent Flyer
Member since 10 Nov 2016
Total posts 2
Are you serious ?
Member since 28 Dec 2018
Total posts 1
Last May travelled with Ethiad FC from LHR TO SYD. IFE went down received 20,000 air miles. This seemed about right, maybe Cathay should also offer Airmiles.
Member since 05 Jan 2018
Total posts 3
Member since 20 Jun 2014
Total posts 38
I haven't had non-working IFE, but I have had non-working wi-fi twice now on A350s (on day flights when I wanted to work) and received 10k Asiamiles as compensation each time.
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Cathay Pacific compensation for non-working IFE
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