Member since 19 Apr 2012
Total posts 565
I pay exactly the same fare on qantas all the time on any domestic flight it may or may not have IFE. Qantas and Jetstar often have the same prices but one has IFE and one you have to pay for with a miserable selection. While people pay for everything on the flight it does not mean it is a right. And yes if I knew IFE wasn’t working I would still take flight plus a book or tablet. IFE wouldn’t shift a preference. A nice thing to have but not essential. I fly quite a bit so anthything I want to watch quickly exhausts.
Qantas - Qantas Frequent Flyer
Member since 07 Mar 2017
Total posts 31
I had no IFE on Qatar ADL - DOH. 14 hours with a blank screen! Fortunately an overnight flight so I slept for a large proportion of the flight, but still it was 14 hours with no IFE. I received no compensation offers from the crew, and no communication from Qatar. I wrote an email of complaint and was given a US$100 voucher which could be used on QF flights, I was unable to use this voucher in the expiry time.
Member since 16 Nov 2011
Total posts 49
Not sure why you have been voted down so much because that is a crock. Be interesting to see if it is like SIA and can only be used on future services or if it can be used on the current service to buy from duty free catalogue.
It's neither a pribilege nor a right. It is part of a service paid for.
Member since 05 Sep 2017
Total posts 1
HKG-PEK Business Class operated by Cathay Dragon for 4hrs flight. Same IFE issue but no compensation offered from the crew onboard. CX award ticket (25,000 miles redeemed for BKK-HKG-PEK)and received 10,000 AsiaMiles in the end by emailed CX customer service.
Jetstar Airways - Qantas Frequent Flyer
Member since 14 Jan 2017
Total posts 12
IFE is an advertised inclusion which factors into the price you pay and therefore you have a right to expect it. The conditions of carriage don’t necessarily replace your rights under consumer law. So in this case advertising something then not providing it would give you the right to ask for compensation.
Member since 15 Dec 2016
Total posts 171
They only paid me HK$300 inflight shopping voucher for four hours of faulty IFE in business, few months ago when I was flying Nagoya to Hong Kong.
Member since 20 Dec 2017
Total posts 5
So you are telling me that if I am in an economy flight 15hours from HKG-EWR and I had no IFE:
United Airlines - Mileage Plus
Member since 23 Aug 2017
Total posts 2
My IFE stopped working and it took them about an hour to correct it. United gave me $300 USD. Another time, I was on a flight from Houston to Anchorage and they had to reroute the plane in SFO. They announced that everyone on the plane would be getting something. My husband got $150 and I got $225 (for being a Gold Member). Both times I didn't even have to file a complaint. I would have expected more than $300 if I didn't have the IFE the whole flight. United gets a lot of my hard earned money. I expect to receive a pleasant experience in return.
Good to know. I will make sure to never fly Qatar. I am sorry that you had that experience.
Member since 29 Jan 2015
It's well advertised and people are used to receiving it so the airline hasn't got a leg to stand on if they start denying it. Stuck on a long flight I expect IFE to work. different for short haul flights where the loss is much less.
Singapore Airlines - The PPS Club
Member since 03 Jul 2017
This is typical Cathay Pacific they give very little for their short comings.
So their brand-new A350-1000’s with the reverse herringbone J class is ‘tired and outdated’.
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Cathay Pacific compensation for non-working IFE
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