Hi All, I have read the article below and was so happy because, when I checked my frequent flyer account, my points over 25,000 was gone by end of April 2013.
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gokulin
gokulin
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Member since 05 Jun 2013
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Hi All, I have read the article below and was so happy because, when I checked my frequent flyer account, my points over 25,000 was gone by end of April 2013. I thought what's going on and tried to search about the detail of expiry rule. And then, I found the article below and wanted to take a complaint to Qantas. But what they said was the info is written below is not true. I've been member since March 2010 and, they said that my last activity was in April 2010 and according their rule is the last activity was before 1 July 2010 so that, they have given 3 years expiry from the date and it has expired by 30 April 2013. It's so painful because that was after family transfer and we can't take it back to other family member for a year. They can't look at family transfer as one of activity anymore as they used to be able to count it until 1 July 2010. Does any one have the idea of how the info below was gained and whether what Qantas said is right or they just want to give me an excuse? Of course, I want the points back. Thanks
Easy ways to stop your Qantas Frequent Flyer points expiring
By John Walton Filed under: qantas, Qantas Frequent Flyer, Get the Points
published 10 May, 2013
"How do I stop my Qantas Frequent Flyer points from expiring?" is a question we often get from the not-so-frequent flyers – but it's more common to hear screams of fury after Qantas points have expired, because many people don't realise their points have a very strict use-by date.
It doesn't matter if you're sitting on just one thousand Qantas points or a stash of hundreds of thousands . You'll lose all your Qantas points once your account is inactive for 18 months.
It might not seem fair but those are the rules, under section 9.2.2 of the QFF Terms and Conditions:
All Points held in a Qantas Frequent Flyer account of a non-Active Member will expire at the end of the 18th consecutive month for which the Member has not earned Points or Status Credits or redeemed Points (excluding any transfer of Points to or from an Eligible Family Member).
(There's one happy exception to this: if you joined Qantas Frequent Flyer before 1 July 2010, you have an additional three-year grace period on top of that 18 month window.)