Jetstar - is it worth complaining to?

4 replies

Joshb

Qantas - QFF Platinum

Member since 20 Mar 2012

Total posts 123

Jetstar - is it worth complaining to?

After 6 months of banning myself from Jetstar I gave them another chance with a flight from AKL-WLG return

My flight back was cancelled due to weather and I was connecting back to Melbourne on a Qantas flight however I managed to get on to the WLG-MEL direct flight later that evening (lucky me)

I called them today and they said my only option was to rebook the flight, despite the very obvious fact I was no longer in Wellington. Is it worth complaining to them in order to recoup the funds or not worth the inevitable hassle?

I had the 'Bundle' fair which allows changes but not refunds

aklrunway

Qantas - Qantas Frequent Flyer

Member since 09 May 2011

Total posts 172

How is it their fault you're no longer in Wellington? You agreed to the terms and conditions of the fare when you purchased the ticket so if it is a non-refundable fare, why should they refund you? If the cancellation is weather related, the airline is not obligated to issue a refund. Air New Zealand has the same policy and are very strict on it

CL9

Member since 22 Mar 2012

Total posts 85

Exactly! Well said!

ourladyair

Member since 14 Nov 2011

Total posts 5

I'm thinking reading between the lines re connecting flight via Qantas, is that you were flying back to Melb via Sydney or the like, where you would then take a Qantas connection? If thats the case you ended up with a better deal anyway by flying direct to Melb instead of a stopover. What exactly do you want refunded? You can complain about the cancellation but weather can do that to airplanes sorry.

AndyMelb

Qantas - Qantas Frequent Flyer

Member since 22 Nov 2013

Total posts 14

Unfortuantely, I don't like your chances on this one.

Working in the industry, I've had people lose wives/partners/houses etc, and all JQ will offer is a voucher.

So I'd cut your losses and bin this idea!

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