Qantas FF points + SC on Malaysian.

14 replies

qfflyer

Member since 26 May 2012

Total posts 131

Qantas FF points + SC on Malaysian. Hey everyone, I recently returned from four MH flights (AUS-KL, KL-SGN, HAN-KL, KL-AUS) and am yet to be credited for the flights. I appreciate these things can take time but my Father reckons he wasn't credited at all for his MH flights even though they are Oneworld. Any insight / experiences? Thanks for your help.

qfflyer

Member since 26 May 2012

Total posts 131

Also I should say at risk of being digressive, MH is a great carrier and I hope they come through these turbulent times. 

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

If it's any longer than two weeks, I usually send (to: frequent_flyer at qantas.com.au) in photos of my boarding passes and the original itinerary / booking document you received. It then takes them up to a couple of weeks to sort out.

MelbAndy1

QF

Member since 22 Jul 2014

Total posts 1

I'd give QF a call and get them credited.
I had the same issue and got it fixed up very quickly and easily. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

qfflyer,

Check that you were booked in either the following inventories:

A, F, C, D, J, Z, Y, B, H, K, M, L & V

If you weren't, you will not accrue either points or status credits to your QFF account.

qfflyer

Member since 26 May 2012

Total posts 131

Rather embarrassingly I don't know how to check that. I have the booking confirmation / itinerary in front of me and all I can tell you is that I was on a 'MH BASIC' fare family. Mmmm. Will have to give QF a ring. 

Had great flights though. KL is a great hub for SE Asia IMO. All four MH flights were superb with modern aircraft, decent food, good IFE and friendly staff. 

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

The booking class is the first letter of the fare basis printed on the itinerary.

Alternatively you can also find it printed on the boarding pass.

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

Like eminere said, it's on the boarding pass.

In my case, it was 'D' class.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

qfflyer,

Refer to the MH booking confirmation email under the section "Fare Rules". There you will find a 7-digit code. This not to be confused with your PNR, which is a 5-digit code.The first letter of that 7-digit code indicates the inventory that you have purchased.

Typically MH Basic fare is the lowest fare bucket with inventories N, O and Q.

As indicated above only bookings with A, F, C, D, J, Z, Y, B, H, K, M, L & V inventories allow you to earn points and status credits.

I'm afraid to say that it is unlikely you will earn any points or status credits for those flights. 

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

TRB, the fare basis code doesn't always represent the fare class of all segments in the itinerary.

Some fares can be constructed using segments from a lower fare class if available in the inventory, which can result in some segments being a different class from that of the primary fare.

Likewise, any interline segments (which aren't codeshares) will carry the fare class code appropriate to the interline carrier.

qfflyer

Member since 26 May 2012

Total posts 131

Yes I am afraid I have N........

Bugger. I might give QF a ring anyway. It's a bit frustrating seeing as the reason you book with Oneworld carriers is to earn points + SC. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,060

Yes. To the uninitiated it can be very daunting.

Unfortunately some airlines do not make it easy by obscuring accrual booking class/inventory information for their programmes or by not indicating the booking class/inventory at the point of booking. Qantas is particularly known for the latter.

Consider this a lesson learnt and in the future if you have doubt, we at AUSBT will always be happy to assist!

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

qfflyer, next time just check with QF or ask here before you book travel to ensure you are booking into an eligible fare class.

kim

Qantas - Qantas Frequent Flyer

Member since 01 May 2013

Total posts 54

I think the non Australian sectors might earn since Qantas do not offer flights between those Asian ports 

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 369

Irrelevant.  If the flights weren't booked into an eligible booking class you won't earn points or Status credits, regardless whether the sectors were Australian or non-Australian.

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