Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
NZ 9 HNL-AKL 26/7 aborted takeoff, passengers still stranded in HNL, aircraft (763) still unserviceable. This from NZ management: "customers were distributed across a number of hotels in order to secure the required number of rooms at short notice. This has made communicating with them challenging." Do they not have phones in HNL? That aside, is it too much to expect a replacement aircraft be sent?
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
So what are you asking?
I'm asking if pax have a legitimate expectation for a "rescue" aircraft after 3 days of being stranded. If not, how long?
Roger, yep fair enough 3 days is starting to take the piss
Air New Zealand - Airpoints
Member since 04 Sep 2012
Total posts 102
This happens to alot of airlines. Flights get cancelled. Sometimes it's handled in different ways.
Virgin Australia - Velocity Rewards
Member since 07 Mar 2013
Total posts 66
What a terrible place to be stranded...
Member since 20 Sep 2013
Total posts 316
If they can not get that aircraft operating soon you may find yourself transfered to another flight pehaps the dreadfull Hawaian the only other operator non stop on this sector ..enjoy there are far worse places to be stranded.And no NZ are not legally required to send another aircraft.
Member since 09 May 2011
Total posts 176
I commend Air New Zealand for putting safety first. That is absolutely why they were named the the second safest airline in the world. Of course being stuck somewhere for three days isn't at all ideal, it's better to be on the ground wishing you were in the air, than in the air wishing you were on the ground.
Agreed, safety first. Agree also, could be a lot worse places to get stranded. But, people have places to go and deadlines to meet. No legal requirement, but poor nonetheless that no replacement metal sent in the circumstances. Nz are offering cash or airpoints compensation and that's great, but doesn't do a lot for folks with onward travel, missed connections, or just a boss that's mad coz you're not back at work. An opportunity lost for NZ I think, could've had a lot more kudos if just sent a spare plane.
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NZ 9 HNL-AKL 26/7 aborted takeoff, passengers still stranded in HNL, aircraft (763) still unserviceable.
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