Qantas - Qantas Frequent Flyer
Member since 13 May 2016
Total posts 23
Hi All - I need to cancel a QF flight booked ex Sydney to the US. I will be wearing the $400 cancellation fee and the balance going into credit in my name. Question is: can I use this credit to book flights piecemeal over the next 12 months as I need to travel domestically and gradually spend the value? Is there a financial penalty of some kind each time I redeem? Thanks all.
Member since 01 Jun 2016
Total posts 27
I recently received a Qantas credit from a cancelled PER-CBR flight, and I'll warn you now that redeeming it was an absolute nightmare compared to the inbound Virgin credit I received.
Member since 10 Jun 2016
Total posts 9
Most fares allow a total refund less the cancellation penalty if it offers it that way. It should state nonrefundable but can be held in credit if that is it's requirement...I would call and check with Qantas on whether the balance after the 400 is taken off can be refunded. Normally also, an International fare can be turned in to a domestic trip within the validity of the International ticket..i.e. 12mths normally from issue date. Once it is exchanged to domestic it takes on a new 12mths from the date of reissue and then all domestic conditions apply...also it can never go back to an International fare once changed across. Also if you have a domestic and it is about to run out of validity, call the airline concerned and see if they will allow that fare to be used to purchase an International ticket which then takes on the new validity of that fare. From there again you can normally just keep paying extra and rebooking a new route and you get another 12mths!!
Member since 02 Oct 2016
Total posts 2
Adding to what Gazza has said, if you want to keep your fare value as a credit to use when you are ready to make a new booking, there are a few important points which will make it easier.
Member since 28 Mar 2016
I just got stung by this and the Qantas service response was absolutely terrible. I had a voucher credit of $635. I had to cancel the flight due to a loss in family. So I keep getting reminded my voucher expires on 6th March. So yesterday I go to book a flight and after nearly an hour on Webchat the agent comes back and says it's not valid as it has to be used within 12 months of ticket issue (which was Jan 2017).
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