Qantas - Qantas Frequent Flyer
Member since 04 Apr 2018
Total posts 1
I have had an appalling experience with Virgin today and I hope management read this. My parents are flying from Hobart via Melbourne to Perth today and as being very frail i pre ordered wheel chairs for both as they are 85 and 81 years of age.
Member since 21 May 2014
Total posts 176
I am not sure why members have down-voted the post from the OP, as it is a legitimate gripe. The VA website mentions that it can be booked online or through the GCC, so the call centre should have processes in place. To me it sounds like a poor experience for the OP's parents, hoping that VA are compassionate in how to assist them.
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
Just appalling Customer Service, I'm sure Virgin have walkers and more than 2 wheel chairs at Melbourne Airport. Total failure.
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
They have more than two wheelchairs, as I often see them abandoned in the T4 carpark at MEL. I suspect this was a privacy issue. Just as I can't call up your bank and check on your bank balance - you can't call up VA and modify or add to your parents' booking (in this case, wheelchair). Some contact centre staff are too weak to say this so will just blow you off for a while and say "no, sorry".
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Virgin Shame on Wheel Chair availability
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