Virgin Australia - Velocity Rewards
Member since 08 Jul 2014
Total posts 32
I thought I'd share my recent very positive experience with the Australian Airline Customer Advocate, given that I don't think I've seen it mentioned on AusBT, and it may be of interest to the readership. I had a disagreement with QFF over my points balance - they claimed that points had been refunded but not re-deducted when I changed a redemption booking, which was never reflected in my account. Trying to have this resolved through the QFF service centre was somewhat frustrating - everyone was very pleasant, and acknowledged the apparent discrepancy, but no progress was ever made towards its resolution.
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
This is possibly one of the best kept secrets out there for the frequent business traveller.
Qantas - Qantas Frequent Flyer
Member since 10 May 2014
Total posts 83
Hi Guest, join in the discussion on
Useful resource: the Airline Customer Advocate
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