Qantas - Qantas Frequent Flyer
Member since 16 Nov 2017
Total posts 94
Am a keen Melbourne Demons Supporter in the AFL and just had a peep at the QF website and saw their WA promotion (economy one way from $199.)I have all but booked it. Here's my question.I selected QF475 MEL-PER DEP 1135 on 16/5/2019 and QF476 PER-MEL DEP 1235 on 18/5/2019I am able to select a red-e-deal each way which comes to a total of $398... However, I selected extra legroom seats for both sectors, which advised me of the $60 sector charge, which will increases the total $518, however!When I get to the payment page the total reduces back to $398. Is this QANTAS giving me free extra legroom seats or a glitch? I am only a Silver QFF/Qantas Club member so I do not understand, am I getting special treatment here or is this a glitch?
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
It's almost certainly a Glitch. Book it, see what happens.
Member since 27 May 2018
Total posts 4
Happened to me yesterday. Selected seats while booking and when I checked my booking there were none selected. Repeated the process and still nothing. Third time it worked though. These were just regular seats.
Member since 24 Apr 2012
Total posts 1,103
Has this ever happened to anyone else here?
Anyhow, went to manage booking
and saw that NO seats were selected for me but luckily the extra
legroom seat that I wanted on 1st leg was still available.
I selected it, paid for it, logged out off Off, looked at bank statement (And noticed a debit for selected extra legroom seat.)
Logged back in to QFF, looked at booking and to my utter shock still.....No seats selected.
straight to useless chat popup and idiot on other end said no record of
transaction, despite my bank showing the opposite. Frustrated with
him/her I called QFF team and they told me that the money that I SAW
debited is just a "hold" and that it will drop back off into my account.
Struggled to believe that person's rubble I called my bank and found
that this transaction was not a hold or a pre auth and was an actual
transaction. Immediately rang qantas back and next man was buzzing with
confidence telling me that it was a hold and that it would drop off.
Banking Assistance not available till 8am so silly me forked out more
money to secure that extra legroom seat.
got off phone with westpac fraud department and have been advised that
both charges were real charges meaning Qf have charged me twice for the
same thing and all 3 previous QFF consultants werw full of BS.
rang back to demand a refund and QFF consultant maintains that
something had gone wrong. "Appreciates that I've spoken to my bank about
this," but still maintains that one of the charges will "drop off"
within the next 72 hours. Short argument followed by awful comment. "I
can understand that the general public gets upset when they see that 2
debits have been taken, but I can completely assure you that one of the
charges will drop off within 72 hours. "Although you are right I am
indeed a member of the general public, I also happen to choose to fly
qantas." I followed that up with a request to send me a personal email
advising me of this.
Then finally I asked him "Does this happen often?
"All the time, "he advised me.
So ladies and gentlemen of the QFF public, does this nonsense actually happen all the time or am I being taken for a ride?
British Airways - Executive Club
Member since 24 Jan 2012
Total posts 83
I've worked for three airlines (two of which are Amadeus users like QF) and I can tell you, it happens ALL the time.
Hi Guest, join in the discussion on
Complimentary extra legroom seats or a glitch in system?
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox