Virgin Australia - Velocity Rewards
Member since 05 Sep 2013
Total posts 73
Per the United Media Hub (20 May 2020)
United Airlines is introducing United CleanPlus: the
company's commitment to putting health and safety at the forefront of the
entire customer experience, with the goal of delivering an industry-leading
standard of cleanliness. United CleanPlus brings together a most trusted brand
in surface disinfection - Clorox - and the country's top medical experts -
Cleveland Clinic - to inform and guide United's new cleaning, safety and social
distancing protocols that includes touchless kiosks in select locations for
baggage check-in, sneeze guards, mandatory face coverings for crew and
customers, and giving customers options when flights are more full.
Specifically, Clorox products will be used at United's hub airports and medical
experts from the Cleveland Clinic will advise on new technologies, training
development and quality assurance programming.
The United CleanPlus commitment to customers is already
happening throughout the travel journey across the United network in a number
of ways. To date, United has implemented more than a dozen new policies and
procedures aligned with United CleanPlus that are designed with health and
safety in mind, including:
In Airport Lobbies:
Reducing touchpoints by temporarily shutting down
self-service kiosks and beginning to roll out, in select locations, touchless
kiosks that allow customers to print bag tags using their own device to scan a
Actively promoting social distancing with
enhanced signage, including a 6 ft. rule at the ticket counters which allows
for minimal contact between agents and customers.
Deploying sneeze guards at key interaction
points, including at our check-in counters.
At the Gate:
Boarding fewer customers at a time to allow for
more distance during the boarding process, minimizing crowding at the gate and
Asking our customers to self-scan their boarding
passes at our gate readers.
Equipping our employees with disinfecting
products available so they can disinfect high-touch areas including armrests
In the United Clubs:
Protective sneeze guards installed at our
credentialing desks and customer services minimizing contact between our guests
and team members
Enhanced team member safety and well-being by
requiring the use of personal protective equipment
Increased the frequency of cleaning our
high-touch surfaces and equipping our team members with disinfectant cleaning
Removed seating at the bar area to actively
promote physical distancing
Pre-packaged food and beverages are only
available at the bar area to reduce customer touch points
Beginning May 22, United will introduce an
"all in one" economy snack bag that replaces the economy beverage and
complimentary snack choice service on domestic flights scheduled 2 hours and 20
minutes or more. This bag will include a wrapped sanitizer wipe, an 8.5 oz.
bottled water, a Stroopwafel and a package of pretzels
Enhancing cabin sanitization including
electrostatic spraying, which will happen before every flight starting this
Requiring all employees and customers on board
to wear a mask or face covering, helping protect each other.
Supplying individually wrapped hand sanitizer
wipes to customers as they board.
Limiting advance seat selections where possible
and allowing customers to take alternative flights when we expect a flight to
operate over 70% capacity.
Behind the Scenes:
Implementing employee temperature checks before
the start of their workday, better safeguarding their health as well as their
teammates' and customers'.
Employees are producing hand sanitizer that is
being used throughout the airline.
Qantas - Qantas Frequent Flyer
Member since 28 Jul 2011
Total posts 49
Can we stop with the re-posting of media releases and articles from other sites? If the editors/reporters of this page think it is appropriate, then they will post it.
Member since 25 Sep 2013
Total posts 375
New standard... for them.
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United Launches New Standard of Cleanliness and Safety
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