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Ash cloud crisis: airlines need to do better

Airlines are doing a bad job of contacting passengers when major disruptions like the Chilean vo...

Jetstar aims for 100% self-service

Jetstar technology chief Stephen Tame has stated his intention to make the budget airline "100% s...

QF2 flies half empty from Heathrow, despite stranded passengers

Qantas passengers have complained that the airline flew a half empty plane from Heathrow to Austr...