How long will it take to have velocity points credited to your account after you take a hawaiian airlines flight (codeshare with Virgin Australia, booked through Virgin Australia).

5 replies

AndrewYes

Qantas - Qantas Frequent Flyer

Member since 04 Oct 2012

Total posts 147

How long will it take to have velocity points credited to your account after you take a hawaiian airlines flight (codeshare with Virgin Australia, booked through Virgin Australia). I flew SYD - HNL on 23/11/13 (last saturday night) and still haven't had them credited. I will get enough to upgrade to gold for my return flight home tomorrow, however now it looks like I won't have my points + SC credited.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 384

It can take anywhere between a few days and a few months :/ Just keep your boarding passes and be prepared to scan and email them to [email protected] when you get back. 

Warren Davis

Velocity

Member since 04 May 2011

Total posts 14

suggest printing out your current status and you outward boarding ticket to show you would be gold - this is of course if you want to use the lounge. VA will allocate any bonus to you for being gold once they allocate the points etc to your account

Hugo

Member since 12 Jun 2013

Total posts 216

I flew Hawaiian a few months ago, waited three weeks for Virgin to credit my points, it didn't happen, so I emailed them ([email protected]) and they credited them within a few days. You can try emailing them *right this minute* if you like and you just might get your points credited in time.

AndrewYes

Qantas - Qantas Frequent Flyer

Member since 04 Oct 2012

Total posts 147

Thanks guys. I am sitting on 450 SC, and with the 40sc I would have earned for my Syd - Hnl, and family pooling from my girlfriend I should have been over the threshold for 500SC and would get my gold membership, however I don't think I will get it now. Abit frustrating! Some of the issues with Virgin's computer systems are really annoying me now. As much as I bag qantas, one thing they did well was creditting points and a great computer system!

I sent my boarding passes to the emails though! But thanks so much!

bmc

Virgin Australia - Velocity Rewards

Member since 22 Aug 2013

Total posts 112

Try calling them to see if they will upgrade you based on your recent flights. Can't hurt

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