I'm flying Qantas from Brisbane to Singapore and Jetstar from Singapore to Penang, all in one itinerary.

10 replies

Jonsmith

Member since 01 Oct 2014

Total posts 3

I'm flying Qantas from Brisbane to Singapore and Jetstar from Singapore to Penang, all in one itinerary. Qantas said they will check our luggage thru to Penang and Jetstar will honor luggage allowance provided by Qantas. But no one at qantas and Jetstar seem to be able to confirm the same is true for our return trip. Has anyone manage to check luggage thru from Penang to Singapore on Jetstar and Singapore to Brisbane on Qantas? Will Jetstar in Penang honor the luggage allowance as we'll?

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

Hah, seems we're all going to Penang.

I'd say that if you present the Qantas-issued ticket, you should be fine, but I recommend you ring up the Jetstar Asia phone number for Malaysia - that's (613) 9645 5999 - and find out.

Jonsmith

Member since 01 Oct 2014

Total posts 3

Thanks watson374. Hopefully they can confirm. Have seen different responses on forums. 

DrTGanguly

Qantas - Qantas Frequent Flyer

Member since 20 Nov 2011

Total posts 107

Is your Jetstar flight from Penang to Singapore a QF code share number?  If Yes then yes the will check your luggage through, the boarding passes tend to be a bit tacky for the SIN-BNE sector, get it reissued at the Singapore Qantas Service desk (located airside in terminal 1 near the emirates lounge)  It is also worth getting the Singapore Qantas Service desk to ensure that your baggage is appropriately tagged, if its not as long as you give them the bag code (the little bit of the paper tag that they put on the back of your Boarding pass) the SIN staff will sort it out for you.

Final Point worth mentioning, if you are QFF Gold/Platinum you may be able to wrangle lounge acess at a CX or other OW lounge ONLY if you JQ flight is a QF code share.  I was permited into the CX lounge in KUL reccently with the QF code share and my platinum card.  This will not work if you only have QC membership, and will prob not work if your elite status is with another OW carrier.  This info is completely unpublished by QF, only by asking and checking at the airport did I find out! Good luck :)

Jonsmith

Member since 01 Oct 2014

Total posts 3

DrTganguly, yeah both return tickets are QF code. Thanks for the tip on the boarding pass. Hopefully the Jetstar counter in Penang will check our luggage thru.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

DrTGanguly,

That is great news re CX lounge access. Curious though, how do you know that this doesn't apply to other OW Sapphire or Emeralds?

Are you suggesting that Qantas has established an arrangement with Cathay in Malaysia for QFF Gold/Platinums to use CX lounges when travelling on Jerstar but with a QF code? What are the limits to this arrangement? Malaysia only or across SEA? 

DrTGanguly

Qantas - Qantas Frequent Flyer

Member since 20 Nov 2011

Total posts 107

Yeah it is curious, my comment on this not applying to other OW shaphire/emeralds comes of the back of the language on Jetstars website.  They are not a OW member therefore OW lounge access does not apply.  However; a QF code share changes the ball game slightly.  I admitt I may be making a generalisation here, but I also recall a story I read reccently where a AA OW Emerald having stepped of a flight (using OW) into Singapore was denied access to teh QF lounge prior to his next flight (a JQ flight), I cannot recall whether his flight was a codeshare or not though.  If anyone want to test the theory and try getting into say a CX lounge with an AA Advantage card on a Jetstar flight carring a QF code share please be my guest and let me know how you go!

As for Malaysia, they most certainly do have that arrangement.  Being Malaysia Airlines home port I initially tried my luck at the MAS lounge.  They politely shook thier heads, but then one of them said 'Just let me call Jetstar check in, I think they have an arrangement'  30 seconds later they asked me to go to the CX lounge (more of large closet with a small bar!)  On arriving at the CX lounge the door attendant had a list with probably 15 names on it, at the top of which I could vaguely see the QF symbol.  I can only speculate from here but that to me sounds like Qantas do have an arrangment with CX for KUL.  Given that there are I think 5-6 flights per day from KUL-SIn with JQ, 2 or 3 of which are code shares I imagine that list was only for Gold/Platinums (maybe OW equivalent) on the code share flights.  I am almost certain it would not have included QC.

I was the only one in the lounge after a Cathay flight departed for HK, and that was for 45 before my flight was due out.  There may well have been a fellow Plat/Gold on that flight, but if so they were un-aware of their lounge access.

I did mention to John etc here at AusBT a few months ago that it would great to see a guide to the lounge access/checkin/baggage rules across the Jetstar asia network (when the flights are sold with a QF code share), but he pointed out it would be difficult without QF sponsorship....(try again please guys!)

In the mean time post about your experiences in Penang, I would love to know if there is a nother port on the network with a similar arrangement. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

"...without QF sponsorship" so much for investigative journalism! 

Good point  about getting feedback from other people. People power does not require "QF sponsorship! 

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

Wow, people power sounds great. Wonder if I can whip up a crowd to get me into the SIN lounge! I jest.

DrTGanguly

Qantas - Qantas Frequent Flyer

Member since 20 Nov 2011

Total posts 107

http://www.ausbt.com.au/qa/any-chane-ausbt-could-approach-qantas-to-put-together-a-guide-to-the-qantas-jetstar-asia-network

Check out my post from June.  It seems another fellow traveller agrees that this would be useful.

David?
Chris?

There are at least a few regualr readers here who would appreciate an investigation into just what perks/acess we get across the Qantas/Jetstar codeshare network in SEA :) 

 

JimmyJ

Qantas - Qantas Frequent Flyer

Member since 04 Jun 2013

Total posts 2

QF baggage allowance will apply. Your jetstar booking/QF codeshare flight will have some codes associated with it e.g "BG30".  I had no problems flying home fro me Saigon.

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