Is it possible to remove phantom bookings from the Qantas online frequent flyer account portal?

4 replies

ausJCP

Qantas - Qantas Frequent Flyer

Member since 28 Aug 2014

Total posts 126

Is it possible to remove phantom bookings from the Qantas online frequent flyer account portal?

Whenever I shift, cancel or even miss a flight, I later usually discover a residual "dead" booking shown on my frequent flyer management centre. This sometimes also happens after taking a codeshare flight.

I do realise these entries are just leftover ghosts in the Amadeus system, and will expire and disappear after a while... but it can be a confusing addition to the "clutter" when I have a lot of flight, hotel and car bookings to juggle via Qantas.

Has anyone had any luck removing these items themselves? It's something I've hoped Qantas would fix on their end for a while, or at least give us the option to self-manage.

ausJCP

Qantas - Qantas Frequent Flyer

Member since 28 Aug 2014

Total posts 126

By way of example, here (below) are two totally null-and-void dead bookings, which have just made an appearance since flying last week... They display whether I'm on the mobile web version, or the full desktop site. They don't appear when I check the Qantas app.

These are future-dated quite some time away, and will continue to clutter the Your Bookings system until they expire. It's an annoyance, insofar as it makes my reservations list harder to organise when they're intermittently punctuated with random dead confirmations... and it's also caused me the occasional mild heart attack, when I've thought I've made a mistake with a booking date.

I can't be the only person experiencing this??

Greg84

Member since 03 Nov 2014

Total posts 127

I've had it a few times over the years...they eventually drop off. I had some partner classic awards that sat for some time, as well as cancelled flights. It is frustrating though...

lind26

Member since 24 Apr 2014

Total posts 230

Seems to me like it's a software bug waiting to be fixed

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

Happens with BA-operated flights as well if you add them to QF MMB. It's a bug.

Hi Guest, join in the discussion on Is it possible to remove phantom bookings from the Qantas online frequent flyer account portal?

Attach Files