Member since 11 Sep 2016
Total posts 10
I do apologise if this has been raised elsewhere or indeed if I offend anyone with my naivety, but nonetheless I thought this experience worth sharing if it spares any of you a similar fate.
Member since 02 Nov 2012
Total posts 40
Glad Virgin Australia do not have the same small print as Emirates
Virgin Australia - Velocity Rewards
Member since 08 Jun 2014
Total posts 88
So did you get an email confirming the upgrade and a charge to your credit card or did you assume when you checked in that you've been upgraded thus giving you lounge access?
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
I always check small print, and on those EK deals from Y to J there are always those chauffeur and Lounge exclusions. They are usually well advertised as to those exclusions.
I think it's fair enough if you pay a very cheap fare in J, that it denies certain things, such as lounge and chauffeur, I'm sure you would also agree. I sure you still got what you paid for, and at least managed the improved on board conditions which you benefited from.
Virgin Australia - Velocity Rewards platnium
Member since 30 Nov 2013
Total posts 22
Fair enough. It would be nice if they had an option that you could select to get lounge and chauffeur...
that option is actually paying full J prices, it won't exclude anything.
I'm certainly not disputing the airline's right to place restrictions on fares such as removing lounge access.
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