Aegean Airlines - Miles & Bonus
Member since 15 Jun 2016
Total posts 46
Considering QF points accrual, bonus offers, etc, what does everyone think about the ANZ Black card, NAB Premium and AMEX Ultimate? Any others recommended?
Member since 24 Oct 2010
Total posts 988
Just an FYI, this month's top Qantas Frequent Flyer credit card deals roundup at https://www.ausbt.com.au/february-s-top-five-qantas-frequent-flyer-credit-card-deals
Member since 18 Nov 2013
Total posts 61
In my experience, American Express's customer service is excellent and so is their mobile app. ANZ is good on both fronts, can't comment on NAB.
Member since 24 Apr 2012
Total posts 1,110
That's not something we could really do in a way that's fair to all
banks, as we'd need to hold at least one card from each of them (and use
the app and customer service features thoroughly) to compare them
banks also prioritise customer service based on the type of product you
hold - I have a few Black-level cards and whenever I need to call about
something I usually get straight through, or don't wait longer than ~30
seconds, even if there's a recorded message first to say that the
expected wait time is x minutes (or even x hours during some peak
periods).Can speak highly of AMEX customer service though - I've
never had to make more than one phone call to achieve something, and
their online messaging system is also a great way to sort things out.
For instance, during their Shop Small promotion last year (spend $20,
get $10 back up to 10 times), I tried to use AMEX at a business featured
on their Shop Small map but which no longer accepted the card. Sent a
brief online message about it and received a manual $10 credit to my
AMEX account the same day!
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