Just interested to see if any of the AusBT guys that have contact with Virgin people can enquire about this.

4 replies

MHerbert

Virgin Australia - Velocity Rewards (Plat)

Member since 21 May 2012

Total posts 23

Just interested to see if any of the AusBT guys that have contact with Virgin people can enquire about this... http://www.australianfrequentflyer.com.au/community/your-questions/booking-with-velocity-46752.html?amp;goto=newpost

I know quite a few friends who have made bookings under this and they're all quite interested to know if Virgin are required to honour it as it's a problem with the Virgin system, it's what they've advertised etc.

If anyone knows more about the consumer laws involved here it'd be great to get some feedback. Cheers!

chrisjrn

Member since 09 May 2011

Total posts 177

What I've heard from Virgin is that if a given class of travel is written on an e-ticket, then Virgin will honour it. Bring all the paperwork to check-in just in case.

chrisjrn

Member since 09 May 2011

Total posts 177

(And by "from Virgin", I mean "from people who've travelled with such fares")

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

I doubt they will have to honour. Clearly this is a mistake fare and as far as I know Australia has no legislation in place that requires to honour a genuine mistake fare (in the US the Department of Transport has strict rules about it). Having said this, if your e-ticket has been issued and Virgin did not cancel it within a week or so there is a big chance you will be able to fly. It is not that the attendants at check in will be cancelling your ticket. Virgin will have probably decided to take a loss on the fare if not too many people have booked it and consider it a promo. Good luck!

aero-seat

Virgin Australia - Velocity Rewards

Member since 23 May 2012

Total posts 181

Thanks for bringing that up, I read the article and I went onto the Virgin Australia website and it was true! I contacted the Virgin Australia GCC and they have said that some fares to several destinations haven't been uploaded properly. I reckon if you have booked it from the Virgin Australia website, they will honour it. Good luck!

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